LiveAnswer, Inc.Reviews of liveanswer.com

Finally a company keeping up with technology!!! I’ve tried several phone support “platforms” but all of them were very limited. LiveAnswer has been the only innovative platform that I’ve come across.

I'm pleased with the way my calls have been answered by LiveAnswer's agents. Also, their team has been open to patiently working with me whenever I need any assistance.

We remain very busy on Holidays due to hug customers footfall, so we decided to have a customer support team to attend calls on the weekend. And I got a recommendation from one of my friends and decided to give try LiveAnswer despite of being little hesitant to sign up for a new service. Sign up process was too easy to step forward. Creating agent script was very simple. Finally, we got the reports from there we were able to understand call frequency, arrival patterns and call tracking. We impressed by their service, and got a positive outcome. Hopefully we will be using their service frequently.

If you want to keep up with the big guys get Liveanswer. I sale knives, It is a small home business that has slowly become my main source of income. I’ve been using Liveanswer for a few months now and it’s been great for my business. The agents are literate, caring and actually help your customers. It’s given me one less thing to worry about, and I can use that time on making a better business front. A+ Service!

As our business has grown we found ourselves spending a lot of time handling voicemail and it all seemed so inefficient. We decided that we needed a service that made receiving and making calls easier. After extensive research we choose LiveAnswer not only because of all the features it offers but its user’s friendly platform. This service is very flexible and is robust enough to meet our future needs. The ability to get instant message notifications either online, through a mobile app, text, or email is great when you’re not in the office; which is one of the major problems with regular voice mails. No more dialing in to retrieve a voicemail, I can click on a message and get the text right there and even get images from the person leaving the message. But probably the best feature is that I can add instructions or forward the message to another person in our office. I have even built scripts for LiveAnswer so no one knows that we’ve hired a service. Creating scripts was super simple and I added information about our company so the agent understands more about us and can speak intelligently about our company. By far the best service for our business, I definitely will and have recommended this service to other businesses.

I own a small scale business, which was started just two months back. I did not have the ability to hire a receptionist to answer all the calls because of the financial difficulties. That’s why I signed up with LiveAnswer. LiveAnswer has given us amazing service and helped me to make my life a lot easier. They did a wonderful job by handling all the calls in a professionally, without harming our brand. The best thing about their service is how user friendly it is. Customers loved their helpfulness. It is better to use LiveAnswer for calls, than spending money on a receptionist!

Switching over to LiveAnswer was a very wise decision for our company. Our productivity has increased as we are now able to focus on other aspects of the business. LiveAnswer operators took the time to learn about what we do as a business and got to know our members of staff. Their operators handle all of our calls, inquiries and deliver messages. They are very professional, courteous and helpful on the telephone. Already we have had a few compliments from our clients about our friendly and helpful operators.

I switched over to LiveAnswer a few months ago from my voicemail and I don't think I will ever go back. No longer do I have to spend hours listening to voicemails, getting their call back numbers and information, and then finally calling them back. With LiveAnswer i never have to listen to a call again and can easily call back my clients!! 5 stars