Impressed
LiveAnswer's service has really proven itself to me. I don't need to hire any additional people just because I might have too many calls coming in.
By Jared R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
34 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAnswer is reinventing the help desk into a multi-channel intelligent conversation by providing businesses around the world with a unified communication platform that seamlessly integrates phone, email, SMS, chat and social media into one simple Inbox. LiveAnswer's software will allow businesses to respond to and track real-time customer interactions to provide intelligent and effective customer service. Additionally, the company provides an optional workforce marketplace which allows businesses to outsource their phone support needs to multiple call centers.
LiveAnswer, Inc. (liveanswer.com) has 34 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
34 approved reviews, newest moderated first
LiveAnswer's service has really proven itself to me. I don't need to hire any additional people just because I might have too many calls coming in.
By Jared R.
We really needed a way to get all our calls answered, but had a limited budget to do so. We were able to use LiveAnswer to satisfy our needs and then some. Great product so far!
By Alejandro T.
I’m excited to begin building more complex scripts from what I’ve seen so far. My office is overflowed with calls and to direct calls using their transfers is a lifesaver.
By Beyssa B.
My smoothie company has a small staff and it was difficult to serve our customers and handle questions about hours of operation, days open, orders and etc. LiveAnswer has allowed us to expand as a company by helping us always answer the phones.
By Eliany G.
Fantastic service...Would highly recommend using them as your workforce extension.
By Christian D.
They type all the information down, extremely professional! Very informative, reassure customer. Everything about the calls are great.
By Arielle B.
They type all the information down, extremely professional! Very informative, reassure customer. Everything about the calls are great.
By Rlo
We've used other live answering services before in the past, but for the price, along with the management tools they give you behind the scenes, none of them come close to comparing what you get from Live Answer. Can't recommend them enough.
By Sichon D.