Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Although our mother has not had an emergency, every time she tests the system or if she inadvertently depresses the call button, a LifeFone representative answers the call IMMEDIATELY. This has given the family peace of mind knowing help will be dispatched quickly in the event of an emergency...
By Jeffrey
Response is very good. My only complaint is that I, as my sisters out of state supporter, do not receive a requested immediate phone call “Alert”, as I have directed Lifephone to provide. I’ve called to correct this problem and it has not been corrected. One time I received a call 2 weeks late, which initiated a false alarm for me to investigate.
By Philip
All of you have been wonderful
By Pamela W.
We have been very pleased with the service provided through LifeFone. It's comforting to know our loved one is monitored for falls in a separate area of our home. On several occasions the alarm activated when Mom sat down to quickly/hard which simulated a fall response. The responders answer quickly and speak clearly to check on her status. Many Thanks for caring staff 24/7.
By Constance
Always there when I needed them
By Marlyn
Ordered for my dad; set up was easy- had the system in place for 13 months. Dad fell three times and needed assistance; LifeFone worked wonderfully. The call list was executed perfectively by LifeFone each time. LifeFone gets a A++++ in my book !
By Robert D.
We have been using the device for our elderly mother for a year now, and she absolutely loves it. We had one fall this year and it worked just as planned. She was out side about 1000ft away from the base so she couldn't talk to them, but the police Dept was contacted and were there within 5 minutes. Since then we have upgraded the device GPS and feel very pleased.. thank you life phone
By Harriet
Response from LifeFone· May 22, 2018
Hello Harriet, Wonderful feedback, we love to hear you're confidence in our systems and our LifeFone team. We also would like to thank you for taking the time out to write this response and share your feedback with others!
Very glad we went with LifeFone for my mom. It gives her a sense of security.
By Debbie
