Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Great tool for my mom that alerts our family of any concerns.
By K. C.
Response from LifeFone· Oct 14, 2026
Thank you for sharing your experience! We’re so glad LifeFone is helping your family feel more connected and confident about your mom’s safety. Keeping loved ones informed when help is needed is such an important part of what we do. We truly appreciate your trust in LifeFone!
Pressing the buttom in an area that was secluded, I immediately got a response. I wanted to make sure that attention was paid when I was away from home and alone. I fell and hit the back of my head, pressed the button, the ambulance was there in no time. No injuries nor harm sustained.
By Norma T.
Response from LifeFone· Oct 6, 2026
Thank you so much for sharing your experience. We’re very glad you were wearing your LifeFone device and were able to get assistance quickly when you needed it. Knowing you can stay active and independent while still having a way to reach help can make such a difference. We truly appreciate your trust in LifeFone and are very happy to hear that you’re doing well.
No problems with the device or the response. That has all been good. I do find your website confusing. It doesn't seem possible to just sign in with a user name and password, but you have to answer a lot of questions first to get in.
By Gregg M.
Response from LifeFone· Oct 6, 2026
Thank you for sharing your feedback. We’re glad to hear that you’ve been happy with your LifeFone device and the response you’ve received. We’re sorry for the confusion you experienced when trying to access your account online. We’ll have someone from our team reach out to help make sure you’re set up with the appropriate account access. You’re also welcome to contact us directly anytime if you need assistance.
Ability to update a single section of your profile without going through the entire thing
By customer
Response from LifeFone· Sep 14, 2026
Thank you for taking the time to share your feedback. It is possible to change a single section by contacting our customer care team but we understand how important it is for managing your account to be as simple and convenient as possible. Comments like yours help us identify opportunities to improve the customer experience, and we'll be sure to share your suggestion with our team. Thank you for choosing LifeFone.
Always answers. That's so important. Thank you.
By Barbara M.
Response from LifeFone· Sep 3, 2026
Thank you for your review! We're so glad you chose LifeFone and that you can count on us when it matters most. We truly appreciate your trust and thank you for taking the time to share your experience. - The LifeFone Team
They have responded immediately whenever my device has been activated. Luckily, each time it has been activated by mistake, they have called and once they sent the local "rescue". I feel secure.
By carole B.
Response from LifeFone· Aug 31, 2026
Thank you for taking the time to share your experience. We're glad to hear you've felt safe and well cared for whenever your device has been activated. Even when an alert turns out to be accidental, we'd much rather check in and make sure everything is okay. Knowing that our team has helped give you a greater sense of security means a great deal to us. We truly appreciate your trust in LifeFone and your kind review. - The LifeFone Team
My mother's lifeFone pendent was not active for almost 5 months and no one bothered to call or check on her. If, God forbit, something happened to her, no one would know. When I called to cancel and asked why no one check on her, I was rudely told, " we don't check on all our customers, too many to call" WHAT!!!! This is why I trusted this company to make sure that they check on her. Horrible experience and horrible customer service. As long as you are paying, they don't care about the person on the other side of the pendent.
By MARTIN G.
Response from LifeFone· Aug 25, 2026
We’re very sorry to hear about your experience and completely understand your concern when it comes to the safety and well-being of a loved one. We would like to clarify that the account remained active and enrolled in our 24/7 monitoring service throughout this time. With a LifeFone mobile device, however, the unit must be powered on and charged in order to communicate with our monitoring center. While we make every effort to notify subscribers and family members when a device reports a low battery, once a device is fully discharged or powered off, it can no longer transmit its battery status or any other signals to us. Our records show that when low-battery signals were received, attempts were made to contact the subscriber and family members via text notifications. Unfortunately, once the device stopped communicating, we had no way of knowing whether the device was being worn or if it simply lost its charge. Maintaining the equipment is a shared part of ensuring the LifeFone device is ready when needed. Subscribers are responsible for keeping their devices charged and performing their monthly tests, while LifeFone is responsible for maintaining the monitoring service and responding whenever signals are received. The account remained active and monitored during this period, which is why the monitoring service and billing continued even while the device itself was not charged. We take very seriously the concern that we did not care about the individual behind the account. The safety of our subscribers is at the heart of the service we provide, and we are always available to assist subscribers and their families with testing or addressing concerns about their equipment. Our supervisor also reached out directly to discuss these concerns and explore whether a different LifeFone device may be a better fit moving forward. We appreciate the opportunity to clarify what occurred.
I am thrilled to have LifeFone. To say having this lifesaving button around my neck is perfect. I have pressed it a few times. My son and daughter in law are alerted immediately and 9 out of 10 times they meet me at the hospital. I thought I wouldn't need it when I moved in with my son's family…I need it more than ever. Everyone works and teenagers appear when they are hungry. I am alone a lot but the comfort of the alert button keeps me grounded. Also…they have a great customer service dept!
By Barbara D.
Response from LifeFone· Aug 19, 2026
Thank you so much for taking the time to share your experience and for trusting LifeFone. We're so glad your system has been there when you've needed it most and that your family has been notified quickly, giving everyone added reassurance during those moments. Your story is also a wonderful reminder that emergencies can happen whether someone lives alone or with family. Having the ability to reach help at the press of a button can provide confidence and peace of mind for everyone in the household. We're especially pleased to hear our Customer Care team has made a positive impression. Thank you again for your thoughtful recommendation and for allowing LifeFone to be part of your family's support system.
