Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Superb customer service from Mr. Mack. Thanks!
By customeSteven P.
Response from LifeFone· Aug 13, 2026
Thank you for your comments. We're happy that our sales person provided you with the customer service you deserve. - The LifeFone Team
We have had a couple of false alarms, but LifeFone has been great.
By Sally
Response from LifeFone· Jun 1, 2026
Thank you for reviewing LifeFone. We are pleased that you find the service to be great. Our customer service team is available to assist if you have any questions! Best, The LifeFone Team
Too many false alarms with no fall detected.
By Glenn D.
Response from LifeFone· Apr 15, 2026
Thank you for sharing your feedback. We understand how frustrating unexpected alerts can be and appreciate you bringing this to our attention. Fall detection technology is designed to be sensitive so it can respond quickly when needed, but certain movements can sometimes trigger an alert. That said, we’d really like the opportunity to review your system with you and make sure everything is working as it should. In some cases, adjustments or a quick equipment check can help improve your experience. Please feel free to reach out to our customer care team so we can assist you directly—we’re here to help and want to make sure your system is providing the support you expect. Best, The LifeFone Team
My 89-year-old dad took a nosedive off his patio and broke his neck. Who knows how long he would have laid in the grass with the sprinklers running on him if he didn't have his LifeFone pendant. We're forever grateful. He sure took a lickin', but he's kept on tickin' and enjoying life to the fullest. :) Thank you, LifeFone!!
By Gaye
Response from LifeFone· Mar 4, 2026
Thank you for sharing this with us. We’re so sorry your dad experienced such a serious fall, but we’re very glad he was able to get help when he needed it. Stories like yours remind us why reliable emergency support is so important. It’s wonderful to hear that he’s continuing to recover and enjoy life, and we’re grateful your family chose LifeFone to be there when it mattered. We wish him continued strength and good health. - The LifeFone Team
I appreciate this service due to my advanced age. Service was needed after a fall injuring my knee. Communication device attached to my wrist. RFS
By Roger S.
Response from LifeFone· Feb 23, 2026
Thank you for sharing your experience. We’re grateful you had LifeFone when you needed assistance and that help was available during a difficult moment. It means a great deal to us to support your safety and independence. We truly appreciate your trust in our service. - The LifeFone Team
Have not had occasion to use but take comfort in knowing I have it.
By Bill E.
Response from LifeFone· Feb 18, 2026
Thank you for taking the time to share your thoughts. Peace of mind is one of the things that we strive to provide to our subscribers. We encourage you to test the system each month and call us if you have any questions or concerns whatsoever. You are a valued part of the LifeFone family. - The LifeFone Team
Customer service and kindly and efficiently solving my problem Lynn at tech support was incredibly helpful.
By Vallie S.
Response from LifeFone· Feb 18, 2026
Thank you for taking the time to share your experience. We’re so glad Lynn was able to assist you and provide the support you needed. We’ll be sure to pass along your kind words — they’ll mean a lot. We truly appreciate your trust in LifeFone. - The LifeFone Team
Great customer service. Reminders to test equipment. Decent pricing.
By Leslie D.
Response from LifeFone· Feb 17, 2026
Thank you so much for taking the time to provide feedback. Providing great customer service for our subscribers is something we strive for each and every day. We appreciate your continued support! The LifeFone Team
