LifeFoneReviews of lifefone.com

Response from LifeFone· Feb 21, 2025

Thank you for your feedback. We’re sorry to hear about your multiple falls and hope you’re doing well. We have a record of troubleshooting this with you a little more than year ago but we weren’t aware that you were experiencing additional issues. Our customer care team will be reaching out to you shortly to help troubleshoot this issue as your safety remains our top priority. — The LifeFone Team

Response from LifeFone· Dec 12, 2023

Thank you for your comments about the service you have with us. We looked at our records and see that you do test the system regularly which we welcome and appreciate. With a cellular system, it is important that you have good service so hopefully your cellular provider has been working to improve their service in your area. Should you have a landline in your home, we do offer a landline system, if that is of any interest. We don't have any record indicating you fell. Since no fall detection system detects 100% of falls, if able, a subscriber should press the help button in any emergency. You may have pressed it so this is just a reminder. We also suggest that the pendant be worn on the outside of your clothing. We appreciate that you have been with LifeFone these past years. If you have any concerns, please don't hesitate to call our customer care center at 1-800-882-2280. They can review everything with you and answer any questions you may have.

Response from LifeFone· May 6, 2022

Hi Tina, We appreciate you sharing your experience with one of our service representative. It seems as if you might need more clarity in regards to your charging issue and our management and technicians would be more than happy to assist further. Please feel free to call and ask for any of them 1-800-940-0262.

Response from LifeFone· Jan 20, 2022

Hi Faith, As you know from our website fall detection pendants are not 100 percent accurate. We do ask you press your button if the button doesn't go off as if will not detect under certain circumstances. If you are unaware please free to reach out to our customer service agents at 1-800-940-0262.

Response from LifeFone· Sep 23, 2021

customer, We are glad we were able to help with the issue you had, and glad we are still able to continue providing you with great service.

Response from LifeFone· Jun 17, 2020

Hi Patricia, We understand that our salesperson might have been trying to sway or discourage you from purchasing the fall detection pendant and that might have perturbed you. We have looked into the original sale to see what had taken place, and we see that they just wanted to be thorough in letting you know that fall detection isn’t 100 percent accurate since nothing in the world is 100%. We never want to discourage a purchase of a product that a customer has their heart dead set on, we just try to do the customer a full satisfaction of informing them with the knowledge on how the pendant works, so that they are fully aware of what they are purchasing. We wouldn't want you to have high expectations and the product not meet them leaving you dissatisfied with your purchase. We are glad to hear that you had purchased the system you wanted and that it is working satisfactorily for you and your grandmother's needs.

Response from LifeFone· Jan 23, 2020

Hello Jennifer, Thank you for voicing your issues about your parent's device issues and speaking with us in regards to the matter. We are glad we were able to speak with you and better assist you. As far as the issue with answer time we have a 60-second window to answer calls, and as always we addressed all calls either in that time frame or way in advance. As far as the pause it's always because the main base is being dialed into where the unit pauses. Again as we stated if you have any questions or concerns please feel free to reach out to any of our call center management at 1-800-940-0262.

Response from LifeFone· Jan 28, 2020

Hello Paula, We were sorry to hear the unfortunate news of your mother falling and it resulting in the tragedy of a fractured rib, We are glad though that you were able to speak with us to better understand how exactly the fall detection pendant works and test it out with us. We always try to stress to our subscribers and loved ones to please not rely solely on the fall detection pendant, and if still conscious to press on the button for help, because nothing in this world is 100% accurate. We also try to stress this to our new and potential subscribers that fall detection is only 95% accurate and that unfortunately depending on the way the pendant is worn as well as effects the detection of a fall. Again thank you for speaking with us and continuing to be a part of our LifeFone family.