Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Helps Mom be more independent because help is only a quick touch away. When she fell, she pushed her emergency button, I was called, the aid car was called and we both arrived within minutes! She has accidentally pushed the button a couple of times, but Life Phone employees checked with her first and when she said she was fine, they stopped the emergency. Helps me as her caregiver to have a break too!
By Carol
LIFEFONE IS ALWAYS PROMPT IN RESPONDING TO AN ALERT,WHETHER IT IS AN ACTUAL ALERT OR AN ERROR
By Raphael
I got lifephone for my mother I have had an excellent experience with receiving it the follow-up phone call to make sure that I set it up properly really easy set up myself easy use Easy for my mom. Great product not too expensive either
By Robyn
LifeFone is dependable and helped us with many emergencies. Thanks to their helpful workers, we have a trusted system if something happens in our home.
By Michael
Easy to set up. Quick response. No regrets!
By Virginia
I know a lot of the phone reps now by their voices...Brenda, Meisha, Henry, etc! They are always cheerful when they call! I really miss Indira! She was so sweet and had a beautiful voice!
By Robin K.
Life Fone has always been there when I needed them. The operators are intelligent and always treat me with courtesy and kindness. When I need help they are there for me.
By Gladys
I trigger the button frequently by mistake. Since I usually do it in the shower, my hearing aids are not in, so I don't hear the response until the actual phone call. The one time I did fall, it did not trigger any response. So if I had really needed help, I would have been out of luck. But I guess its better than nothing.
By Arthur
