Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
My mother falls occasionally, but wants to maintain her independence as long as possible. LifeFone has been wonderful in assisting her in this goal. It gives us peace of mind, knowing that she can be in touch with an operator quickly. Each push of her alert button has been answered quickly, and EMS dispatched immediately. I have been called each time by the LifeFone operator in a timely manner. Would recommend this company without reservation.
By Corrine
I find the response time to call is rather long. If it is an emergency that can make a difference. Rather than 8 times announcing an emergency, a faster answer to report the problem. Just a suggestion for others as well.
By Joan
Have never had to use it
By ralph M.
Doing a great job when needed! So much easier to push a button for help when attending to an ill senior!
By Raymond
Wonderful response when i press the button. They are very kind and handle the calls very professionally.
By Margaret
My mother wore the button around her neck continually and gave me security to know she could summon help during times I was away from the house. The use of the speaker which could be heard anywhere in her apartment was the key selling point in using this service. I also liked the option that Life Phone would call me first on my cell phone rather than immediately call 911.
By Tom
lifefone has come to my rescue in time to help save my life. I am so grateful for that and it gives me security knowing they are a call away. They are very quick to make decisions and know exactly how to handle the situations. I am happy to have them in my corner. Kate perine
By Katherine P.
Mother fell out front door with pendant on and alarm did not go off. Pendant battery does not last very Long and send nuisance tests.
By Arthur
