Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
413 reviews
Liberty First Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
413 approved reviews, newest moderated first
Wonderfully friendly staff and over the top customer service! Very pleased we moved our checking and banking options to Liberty First!
By pager
Response from Liberty First Credit Union· Aug 15, 2022
We are so glad that your happy with our service! We are happy to have you as a member!
Not able to use my app till I’m verified. Don’t have a card. Just can physically go to the bank to do anything. Yet they want me to verify everything when I have to go in daily. None of this was explained day that the account was opened. Have told me I can go in for a card since I haven’t received mine and come in the next day to tell me that was not an option.
By customer
Response from Liberty First Credit Union· Aug 17, 2022
We apologize for your experience. We are glad we were able to visit with you and get your account and services set up. This has been reviewed with the associates involved and all have been provided additional training. We look forward to a long member-owner relationship with you!
Looking like a good choice for our auto loan.
By Rick
Response from Liberty First Credit Union· Aug 15, 2022
We are so happy that you think that Liberty First is a great place to get an Auto Loan! We are always here to help!
Not an easy process to set up auto pay for loan. Capitol One is far easier and quicker to set up the pay method.
By Lisa
Response from Liberty First Credit Union· Aug 10, 2022
Thank you for the feedback. We do utilize DocuSign to set up auto-pay for loans done through a dealer to ensure accurate information. Existing members can set up auto-pay directly from Online Banking.
Everyone I have worked with had been outstanding. Easy to do business with and upfront during the entire loan process.
By Eric
Response from Liberty First Credit Union· Aug 2, 2022
Thank you Eric, we are so happy we could make the process easy for you!
This is my first time in my life that I thought that a banking institution really cared about me and my family by trying to help us out with our finances and taking the to really listen work things out and showing actual concerns about what i did and trying to tell us the truth and being genuinely helpful!!!!!!!!!!. Thanks
By Daniel N.
Response from Liberty First Credit Union· Aug 1, 2022
We love all of this! Thank you for giving us the opportunity to do what we love and help you. "People Helping People" is what we are all about.
Jason is a blessing. He helped me through ever ever problem we encountered and got me house ASAP despite all of the major setbacks. Please please please give him my thanks to Jason and everybody else that helped me.
By Mark
Response from Liberty First Credit Union· Aug 1, 2022
Thank you, Mark! We are so happy we could help you get your house. Enjoy the memories made there. :)
I find everyone very friendly
By Marty M.
Response from Liberty First Credit Union· Jul 25, 2022
Thank you, we are so happy to have you as a member!
