Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
413 reviews
Liberty First Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
413 approved reviews, newest moderated first
Lisa K was an excellent guide through the home buying process as a representative of the bank.
By customer
Response from Liberty First Credit Union· Jul 25, 2022
Thank you, we are so happy that Lisa could assist you!
Liberty First is the best. I've worked with them many times and they never disappoint. When other institutions fail you, Liberty First is your answer!
By Suzzycustomer
Response from Liberty First Credit Union· Jul 25, 2022
Thank you! We are so happy that we are able to assist you.
We were a bit disappointed that a card for my husband was not ordered at the initial opening of the account. But Glad we were told that a card has been ordered for him. Still waiting for it.
By customer
Response from Liberty First Credit Union· Jul 20, 2022
Hello, we are so sorry that the card didn't get ordered but glad we could correct it for you.
Customer service is very good I made a deposit One person was ahead of me and as soon as a teller noticed it was going to be awhile she came to open another window
By Diane
Response from Liberty First Credit Union· Jul 18, 2022
Thank you Diane, we are so happy we could help!
Zeb was easy to work with and did everything he could to get me my loan.
By Sarah W.
Response from Liberty First Credit Union· Jul 12, 2022
Thank you Sarah, we are so happy Zeb was able to help out!
Went above & beyond for me! :)
By customer
Response from Liberty First Credit Union· Jul 11, 2022
Thank you, we are so happy we could help!
They wouldn't give me a credit card or refinance my car even with a score of 663 .... they find ways not to do this ... it takes them weeks to do anything and when you call they never answer their phone
By Paul K.
Response from Liberty First Credit Union· Jul 14, 2022
Thank you for your comments. We did review our notes and they do differ from you written review above. Please note, some loan applications do take longer due to their complexity. We apologize we were not able to satisfy you this time and hope you do stop in after 6 months as suggested when our loan officers went over your loan request with you.
Very pleased with the service when I started a new account with Liberty First. The staff was very pleasant, helped me to choose the best accounts and answered all my questions i had.
By Melissa
Response from Liberty First Credit Union· Jul 11, 2022
Thank you Melissa, we are glad you had a good experience.
