Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
413 reviews
Liberty First Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 13 reviews with 4 stars · Clear filters
The entire staff of Liberty First Credit Union are always friendly, polite and respectful
By Jerry A.
Response from Liberty First Credit Union· Jan 5, 2026
Thank you for your kind words and positive review! We’re glad to hear our team consistently provides polite, respectful, and friendly service. We truly appreciate your support and look forward to continuing to serve you at Liberty First Credit Union.
Everyone at the locations in Lincoln are very nice and helpful.
By Lonnie
Response from Liberty First Credit Union· Jul 9, 2025
Thank you for being a member of Liberty First.
Great nice people. Great lawn depth. Truly horrible app.. You can never get on it. Always down and will not let you open it.
By customer
Response from Liberty First Credit Union· Jun 30, 2025
Thank you for your feedback—and for the kind words about your experience with us. We truly appreciate your support and are glad to hear the positive aspects stood out to you. We understand how important reliable access to our app is and want to reassure you that we work diligently to maintain consistent availability. While brief maintenance windows or updates may occur from time to time, they are infrequent and typically resolved quickly to minimize any disruption. If you ever notice any issues, please don’t hesitate to reach out. We’re always happy to assist and value the opportunity to keep improving. Thank you again for being a valued member.
Lowest rate around. Wish the lobby would open sooner.
By customer
Response from Liberty First Credit Union· Jul 1, 2024
Thank you for your feedback! We're glad to hear that you found our rates competitive. We appreciate your suggestion about opening the lobby earlier. Your input helps us improve our services.
Employees were polite
By customer
Response from Liberty First Credit Union· May 8, 2024
Thank you, we are glad you had a good experience.
Friendly service, helped explain thing in great detail. Only marked short of five stars due to processing time of payments made to other institutions.
By J & T B.
Response from Liberty First Credit Union· Dec 7, 2023
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our service friendly and our explanations helpful. Member satisfaction is our top priority, and we're thrilled that you had a positive experience with our team. We also appreciate your valuable input regarding the processing time of payments made to other institutions. Payment processing times vary based on processing times of the institutions that received payments. We understand that timely transactions are crucial, and we work to send them out quickly but are unfortunately unable to control when the other creditors post those payments. Thank you once again for choosing Liberty First, and we look forward to serving all your financial needs.
I strongly recommend this one to my friends..
By raman S.
Response from Liberty First Credit Union· Nov 10, 2022
Thank you for recommending us!
Loan officer was first class--professional, helpful, friendly and proactive! It would have been five stars except for the fact that LFCU took our 1st loan payment out a full month early. They did admit the error and made it right asap.
By Mark
Response from Liberty First Credit Union· Oct 24, 2022
Thank you for your review, Mark. We apologize for the error made on your first loan payment and are thankful for the opportunity to get that corrected so quickly for you. Welcome to Liberty First Credit Union!
