I made a mistake typing in my…
I made a mistake typing in my prescription and you lied about verifying my prescription. I paid the price and Ultimately got nothing. I just gave away money.
By xthebear
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I made a mistake typing in my prescription and you lied about verifying my prescription. I paid the price and Ultimately got nothing. I just gave away money.
By xthebear
Excellent product and value! Fast shipping, as well.
By Amanda C.
Thank you so much 😊. I can see clearly now. I love how Comfortable the contact lenses are, and the price was responsible. Communication was excellent, along with shipping. I would highly recommend people to shop with y’all.
By Deyana C.
Love them they are so comfortable
By Keaira B.
Easy to order and reorder. They had the lowest prices and my lenses came fast.
By Susan
I ordered one box of each and I like it.
By YINKONE V.
It is always on-time and the delivery is very good— no damage to packaging or anything.
By Nancy
Price okay except they say no shipping fee when actually there is a handling and insurance charge but you don’t find that out until you’re ready to place your order. Secondly phone in customer service is not helpful and are unprofessional - when you need help and ask for a supervisor the supervisor is just way too busy to talk to you.
By Customer