Very easy to use
Very easy to use, fast shipping with absolutely no problems at all.
By James B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Very easy to use, fast shipping with absolutely no problems at all.
By James B.
Fast shipping!
By Max
I received the wrong lens and didn’t notice it until I tried on a pair and when I contacted LensDirect for a return label they said I cannot return opened box now I’m stuck with a bill of $123. Would never order from this company again
By Surujdai
I was hopeful when I sent three frames in to have new replacement lenses made. Less than a few weeks after I received my glasses, I noticed scratches on my anti-scratch coated lenses.After chasing and waiting for days to receive a response from my "dedicated sales rep" they agreed to replace the lenses so I sent the frames back. After waiting 3 weeks (and multiple emails as to the status), I received the frames back, with the WRONG PRESCRIPTION in the frames. That takes some effort to put the wrong prescription, like not reading the original order and just guessing. Now, I have to send them back again. I've given up on my "dedicated sales rep" because it means nothing.
By Kat
Quick delivery reasonable prices
By Diane K.
Nice reminder in email and timely in mail
By Jennifer C.
Fast shipping and great customer service!
By Seija L.
Excellent fit for my eyes clear vision and comfortable. My contacts arrived quickly and on time
By customer