I like to use Apple Pay but sometimes…
I like to use Apple Pay but sometimes it can be finicky. Aliyah helped me to confirm my order and make sure I got it done, thanks :)
By L R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I like to use Apple Pay but sometimes it can be finicky. Aliyah helped me to confirm my order and make sure I got it done, thanks :)
By L R.
Aliyah was so nice and helpful!!
By S. R.
Nicole was great!! Very patient and helpful!!!
By Rosa Pullano Z.
Aliyah helped me resolve my problem quickly and easily. She was very responsive, professional, and helpful. I had a great experience and would highly recommend.
By Carolina
I ordered lenses for some framed that I bought and first of all, the timing in sending the frames and getting them back is very short, it’s about 7-8 days and I’m in California and the factory is in New York. Very quick excellent service. The lenses are great, very well made. When I had to change the lenses they were done immediately. I would highly recommend LensDirect!!
By CarlyC
Great customer service experience with Karielle! This is a first in many years. She was efficient and patient and knowledgeable! A+ service
By Brenda S.
Marielle did a great job helping me. Thank you.
By Brian P.
Good job and helpful.
By Melissa G.