Joel was fantastic at fixing the error…
Joel was fantastic at fixing the error in my account.
By Cheryl P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Joel was fantastic at fixing the error in my account.
By Cheryl P.
Keba was Fantastic!! Great customer service, She helped me with a shipping issue. Will order from them again!
By Paul Q.
Thanks to Nicole, she corrected my several errors on my account. I signed in as a guest and ordered w/o sending RX, silly me! Also I tried to order another brand other than my RX stated. She informed me they only fill what is written by the DR. - understandable! All corrected and waiting for my order. Great Job!
By C. G.
Joel was very helpful & knowledgeable.
By Cheryl W.
Duval was terrific! I appreciate the prompt assistance to my question and look forward to my order!
By Emily H.
Denise was very prompt, nice and helpful. Thanks so much 😊
By Melissa D.
Nicole Auguste assisted me for my concerns and she was a pleasure to work with. She was friendly, welcoming, understanding, and efficient. My issue was quickly resolved and I was provided clear instructions for the next steps. Great customer service and made my experience very stress free. Will be returning in the future! Thank you so much!
By Tyler
Affordable contacts with great service. I had an issue with the delivery of my contacts and Nicole helped out quickly by re-sending my package to get to me as soon as possible. I’ve been shopping around with different contacts providers and this is definitely the one I’m sticking with!
By I. W.