Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sherine was super helpful getting my glasses shipped!
By Ed P.
Response from LensDirect.com· Aug 28, 2026
Hello Ed! We’re delighted to hear that Sherine was super helpful in getting your glasses shipped. We’ll be sure to share your appreciation with her. Thanks again for choosing us!
Sari was very helpful
By Juliana
Response from LensDirect.com· Aug 28, 2026
Hello Juliana! We’re so glad to hear that Sari was helpful and able to assist you. We’ll be sure to share your appreciation with her. We truly appreciate you taking the time to leave us a review!
Dion was great and fixed my issue quickly and efficiently through the customer service chat live.
By Brittany B.
Response from LensDirect.com· Aug 28, 2026
Hello Brittany! We’re thrilled to hear that Dion was able to resolve your issue quickly and efficiently through our live chat. We’ll be sure to share your kind words with him. We truly appreciate you taking the time to recognize his great service!
I was prompted to call to confirm my order. I had to privilege to work with Ms. Vania. She answered all my questions and got my order straightened out swiftly. First time using this service will use in the future. Thank you!
By Carl
Response from LensDirect.com· Aug 28, 2026
Hello Carl! We’re thrilled to hear that Ms. Vania was able to answer all your questions and get your order straightened out so quickly. We’re especially happy to know you had such a positive experience with us for your first order! We’ll be sure to share your kind words with Vania, and we look forward to serving you again in the future!
Darcel was extremely helpful and got me to a positive solution in my lens ordering error quickly. Five Stars!
By Jim
Response from LensDirect.com· Aug 28, 2026
Hello Jim! We’re thrilled to hear that Darcel was extremely helpful and quickly found a positive solution to resolve your lens ordering issue. We’ll be sure to share your kind words with Darcel. We truly appreciate your support!
Bibi was a pleasure to work with. He made the transaction easy.
By David T.
Response from LensDirect.com· Aug 28, 2026
Hello David! We’re delighted to hear that Bibi was a pleasure to work with and made your transaction easy and seamless. We’ll be sure to share your appreciation with her. We truly appreciate you choosing us!
Sherine handled a tough problem and gave us a complete resolution.
By Richard W.
Response from LensDirect.com· Aug 28, 2026
Hello Richard! We’re so glad to hear that Sherine was able to handle a challenging situation and provide a complete resolution. We’ll be sure to share your kind words with her. We truly appreciate your trust and support!
I had made a mistake with submitting my order so I contacted customer service. Customer Service Rep Sari assisted me. Sari provided exceptional assistance and resolved all my issues. I was impressed with Sari’s attention to detail and how courteous and friendly Sari was to me. I had a very positive experience.
By Jeff
Response from LensDirect.com· Aug 28, 2026
Hello Jeff! We’re thrilled to hear that Sari provided exceptional assistance and was able to resolve everything for you. Her attention to detail, courtesy, and friendly approach are exactly the kind of service we strive to provide. We’ll be sure to share your wonderful feedback with Sari. We truly appreciate you choosing us and are so glad you had such a positive experience!
