Excellent customer service and very…
Excellent customer service and very quick!
By Kristi C.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Excellent customer service and very quick!
By Kristi C.
Order cancelled
By JD
Mario is the man! Super thorough, responsive, and got me my answer within a 5 minute call.
By BD
They have good product and reasonable prices
By Tracy Jamie M.
Customer service was phenomenal with Kwasi! Very friendly and supportive. He was able to assist with an issue I had. Really great. 😊
By Rose-Marie P.
Kisses was very helpful and supplied the shipping label
By Sandra S.
Mario listened to my issues took steps to resolve each one.
By Tzipporah F.
Representative was helpful, kind, and was able to help me get a solution for a problem that had occurred.
By Francisco H.