Lens Direct cannot add amber tint to my…
Lens Direct cannot add amber tint to my order which was a disappointment. But the CSR Kissel was helpful in looking into it and informing me quickly.
By Michael
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lens Direct cannot add amber tint to my order which was a disappointment. But the CSR Kissel was helpful in looking into it and informing me quickly.
By Michael
Great customer service. Courteous.
By Leilani
The company is very simple and easy to use! Cheap prices, nice workers, and a great system going! I’m never going to a glasses store again! And the workers who worked with me were very understanding and helped me through any issue I had, I would recommend NYAH and Gwelisha to everyone!o
By Reham G.
Amazing! Very helpful! Thank you Nyah! She Went above and beyond!!!
By Jibreel
Nyah was quick and efficient - got it done
By xx
Starr did a great job updating my file when I made a change to my PD.
By Stan M.
Sade was very efficient and addressed my issue. She was very polite on the chat & understood my concerns. I received my rewards immediately & was so pleased with the overall experience!
By Kenneth D.
She handled my request swiftly and with care.
By Daniel