Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Chela researched my problem and was able to assist me in a very professional manner.
By Bill M.
Response from LensDirect.com· Oct 9, 2026
Hello Bill! We’re happy to hear that Chela took the time to look into your concern and assist you in such a professional manner. We believe in providing thoughtful, personalized support, and we’re glad you had a positive experience. We’ll be sure to share your appreciation with Chela. Thank you for choosing LensDirect!
My contacts came super fast! Great experience!
By Michelle
Response from LensDirect.com· Oct 9, 2026
Hello Michelle! We’re thrilled to hear that your contacts arrived so quickly and that you had a great experience with LensDirect! We strive to make ordering with us easy, convenient, and hassle-free. We truly appreciate your support and look forward to serving you again!
Francine was friendly, efficient, and went above and beyond
By Sabrina W.
Response from LensDirect.com· Oct 9, 2026
Hello Sabrina! We’re delighted to hear that Francine provided friendly and efficient service while going above and beyond to assist you. We’ll be sure to share your kind words with her. We truly appreciate you choosing LensDirect and look forward to helping you again!
They don't fit!
By Larry K.
Response from LensDirect.com· Oct 8, 2026
Hello Larry! We’re very sorry to hear that the lenses didn’t fit properly. We completely understand your frustration and apologize for the inconvenience. We’ve already reached out to you directly to arrange the return and have the correct lenses shipped out. We appreciate the opportunity to make this right and hope we can resolve the issue for you quickly.
Easy directions on ordering and installing lenses. They arrived promptly and fit perfectly into my old frames.
By Gary N.
Response from LensDirect.com· Oct 9, 2026
Hello Gary! We’re so glad to hear that the ordering and installation process was easy, your lenses arrived promptly, and they fit perfectly into your existing frames! At LensDirect, we strive to make lens replacement simple, convenient, and hassle-free. We truly appreciate your feedback and look forward to helping you again in the future!
overall great experience.
By Taylor G.
Response from LensDirect.com· Oct 9, 2026
Hello Taylor! We’re thrilled to hear that you had a great overall experience with LensDirect. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your thoughts. We look forward to serving you again!
Haven took my call and was so helpful! She was able to cancel my subscription for me and help with all of my problems. Will be signing up again when i get my new prescription and need more lenses!
By Avarie B.
Response from LensDirect.com· Oct 9, 2026
Hello Avarie! We’re so glad Haven was able to assist you and make the process of canceling your subscription easy and hassle-free. It’s great to know she addressed all your concerns and provided such helpful service. We truly appreciate your kind words and look forward to welcoming you back to LensDirect when you’re ready for your next prescription and lenses. Thanks again for your support! 💙
Jaron was Very professional
By Jennie N.
Response from LensDirect.com· Oct 9, 2026
Hello Jennie! We’re glad to hear that Jaron provided you with professional service. We’ll be sure to share your kind words with him. We appreciate you choosing LensDirect and look forward to assisting you again!
