Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Just received my REVO replacement lenses and they look GREAT! Awesome job Keron !
By Jeffery
Response from LensDirect.com· Oct 9, 2026
Hello Jeffery! We’re thrilled to hear that your REVO replacement lenses look great! We’re especially happy that Keron helped make your experience a positive one. We’ll be sure to pass along your awesome feedback to him. Thank you for choosing LensDirect, and enjoy your new lenses!
CHEAPEST SUNGLASSES COVER EVER
By Lester O.
Response from LensDirect.com· Oct 8, 2026
Hello Lester! We’re truly sorry to hear that your experience did not meet your expectations. We understand how disappointing and frustrating it can be when a product falls short, and we sincerely appreciate you taking the time to share your feedback with us. Your feedback is important to us, and we’re grateful for your honesty. Please accept our sincere apologies for the disappointment, and thank you again for bringing this to our attention.
I had to cancel my order due to my change in prescription. Haven was able to help me quickly and efficiently and explained to me the next steps in the process. I had no questions or concerns after speaking with her. Thank you!
By Cal
Response from LensDirect.com· Oct 9, 2026
Hello Cal! We’re glad to hear that Haven was able to assist you quickly and efficiently with your order cancellation and clearly explain the next steps. We want every customer to feel informed and confident throughout the process, and it’s wonderful to know Haven provided just that. We’ll be sure to share your kind words with her! Thank you for choosing LensDirect, and we look forward to helping you again when you’re ready.
Very quick and kind customer service, SHERINE was wonderfully helpful and patient!
By Agata W.
Response from LensDirect.com· Oct 9, 2026
Hello Agata! We’re delighted to hear that Sherine provided quick, kind, and patient service. We believe in making every customer interaction a positive experience, and we’re so glad she was able to help you. We’ll be sure to share your kind words with Sherine! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again!
Its still in the works of having my glasses and lenses done with lensedirect but so far the customer service is great sari has been awesome at keeping me up-to-date. It is my 1st pair I hope everything goes smooth and comes out ok
By Dan
Response from LensDirect.com· Oct 9, 2026
Hello Dan! We’re so glad to hear that Sari has been keeping you informed and providing great customer service throughout the process. We understand how exciting it can be to order your first pair of glasses, and we appreciate you trusting LensDirect with your eyewear needs! We hope everything goes smoothly and that you absolutely love your new glasses when they arrive. We’ll be sure to share your kind words with Sari. Thank you for choosing LensDirect! 💙
Quick decisions and resolved the matter. Thanks Bibi!
By S. P.
Response from LensDirect.com· Oct 9, 2026
Hello S.Pham! We’re glad to hear that Bibi was able to make a quick decision and resolve your concern efficiently. We’ll be sure to share your appreciation with her! Thank you for choosing LensDirect. We look forward to assisting you again!
Kenya did a great job of providing answers to all my questions and solving all the issues. She is definitely an asset to your company. Again, thanks!
By jpfoxg F.
Response from LensDirect.com· Oct 9, 2026
Hello Fox! We’re delighted to hear that Kenya answered all your questions and resolved your concerns so effectively. Providing knowledgeable, attentive, and helpful service is what we strive for, and we’re thrilled that Kenya made such a positive impression. We’ll be sure to share your kind words with her! Thank you for choosing LensDirect and for taking the time to recognize our team. We truly appreciate your support! 💙
Djanna was direct, specific and super effective for our urgent and complicated contact lens need. Would recommend her for her communication and understanding.
By justin B.
Response from LensDirect.com· Oct 9, 2026
Hello Justin! We’re delighted to hear that Djanna provided clear, effective, and attentive support for your urgent contact lens needs. We understand how important it is to have someone who communicates clearly and understands your situation, especially when time is of the essence. We’ll be sure to share your kind words with Djanna! Thank you for choosing LensDirect and for recommending our team. We truly appreciate your trust in us!
