Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I needed to cancel my order and Kadisha in customer service was incredibly responsive & helpful!
By Mariel
Response from LensDirect.com· Apr 23, 2026
Hello Mariel! We’re glad to hear Kadisha was responsive and helpful in getting your order cancellation taken care of smoothly. Thanks for sharing your experience we appreciate it!
Bibi did a great job in helping me. Excellent customer service.!
By Jeff C.
Response from LensDirect.com· Apr 23, 2026
Hello Jeff! We’re happy to hear Bibi was able to help you and that you had a great customer service experience. Thanks for sharing your feedback!
Bibi was quick and helpful.
By Joe C.
Response from LensDirect.com· Apr 23, 2026
Hello Joe! We’re glad to hear Bibi was quick and helpful ! Thanks for sharing your experience!
Efficient service by Lexie
By Mitch B.
Response from LensDirect.com· Apr 23, 2026
Hello Mitch! We’re glad to hear Lexie provided efficient service—thanks for sharing your experience!
Djanna was amazing and extremely helpful. I appreciate the quick response and wonderful help.
By Jenna S.
Response from LensDirect.com· Apr 23, 2026
Hello Jenna! Really appreciate you taking the time to share this. Glad Djanna was able to jump in quickly and provide the kind of helpful support that made things easy for you. We’ll be sure she sees your feedback thank you for choosing us!
Takes a bit longer to recieve the glasses, however, definitely worth it for the discounted glasses! There was only one issue for my order which was easy to solve and they walk through the steps for you.
By Cheyenne S.
Response from LensDirect.com· Apr 23, 2026
Hello Cheyenne! Thanks for sharing your experience. Shipping taking a bit longer is never ideal, but we’re glad the value of the glasses made it worthwhile for you. It’s also good to hear the team was able to quickly walk you through the issue and get it resolved without hassle. We appreciate your patience and your feedback!
I needed to pause my lens order for one month because of swelling in my eyes. I called lens direct and they accommodated my request without hesitation. Excellent customer service.
By Marcella H.
Response from LensDirect.com· Apr 23, 2026
Hello Marcella! We’re really glad our team was able to accommodate your request so smoothly during that time. Flexibility matters, especially when your eye health is involved, and it’s good to hear the process was handled without any hassle. Thanks for sharing your experience, and we hope everything is feeling better for you now.
Chelsea quickly resolved my order issue, and I appreciate how efficiently the problem was handled.
By Joan
Response from LensDirect.com· Apr 23, 2026
Hello Joan! Glad to hear Chelsea was able to sort out your order issue quickly and efficiently. We appreciate you taking the time to share your experience, and we’ll make sure she knows her help made a difference.
