Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sherine was very nice and I had No trouble making the changes in my order, Very please To Talked to 😊
By Cecilia G.
Response from LensDirect.com· Apr 23, 2026
Hello Cecilia! We’re glad to hear Sherine made the process easy and that updating your order went smoothly. It’s great to know you had a pleasant experience speaking with her thanks for sharing your feedback!
Long delays and the same "we're working on your order" email. When I reached someone they were polite and escalated the issue, but still. Final lenses are well-made, the prices are good.
By Shirley
Response from LensDirect.com· Apr 23, 2026
Hello Shirley! I’m really sorry for the long delays and the frustration of receiving repeated “we’re working on your order” updates that’s understandably disappointing. We appreciate your patience, and it’s good to hear our team treated you politely and escalated the issue, but we know that doesn’t make up for the wait. Your feedback means a lot, and we’ll use it to improve both our communication and turnaround times. We’re glad to hear you’re happy with the final lenses and pricing, and we’ll keep working to make the overall experience just as positive.
the rep Kwasi was great . He took my order. , got my correct prescription and the order has already shipped, Excellent work
By das
Response from LensDirect.com· Apr 23, 2026
Hello Das! We’re glad to hear Kwasi was able to assist you efficiently and get everything processed correctly, from your prescription to shipping. Thanks for sharing your experience
The quality is poor, it is available in good quality fair for Rs 100.
By Laxman Singh Rathore R.
Response from LensDirect.com· Apr 23, 2026
Hello Laxman! I’m really sorry to hear that you were disappointed with the quality that’s not the experience we want anyone to have. I understand how frustrating it can be, especially when you feel the value doesn’t match the price. We’d really like to look into this and make things right. Could you share a bit more about what specifically didn’t meet your expectations and the order details? Your feedback will help us address the issue and improve.
Haven has been very supportive! Love the level communication and guidance.
By Tony A.
Response from LensDirect.com· Apr 23, 2026
Hello Tony! We’re glad to hear Haven has been so supportive and that the communication and guidance made a positive difference for you. Thanks for sharing your experience!
Bibi was polite and solved the issue i had with my order with no problem ! Great customer service! :)
By Jasmylet G.
Response from LensDirect.com· Apr 23, 2026
Hello Jasmylet! We’re happy to hear Bibi was able to resolve your order issue quickly and provide such great service. Thanks for sharing your experience!
LensDirect is quick, responsive, and a joy to work with . Kadisha was quick in communication and everything was handled wonderfully. I will definitely be working with them again!
By Mike
Response from LensDirect.com· Apr 23, 2026
Hello Mike! We’re really glad to hear you had such a smooth and positive experience, and that Kadisha was quick and helpful in getting everything handled. Thanks for sharing your feedback we look forward to working with you again!
Sari was awesome! Give her a raise!
By Bill
Response from LensDirect.com· Apr 23, 2026
Hello Bill! We’re glad to hear Sari made a great impression—thanks for sharing your feedback!
