Kika UsaReviews of kika-usa.com

KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, Miami, Florida

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The Fair Hearing score

4.4/ 5

Great

390 reviews

Kika Usa4.4Great

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About Kika Usa

KIKA USA– Trusted Pet Care, Backed by 40 Years of ExpertiseAt KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.Shop nowBlogOur storyLoyaltyOur signature brands include:🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱⭐ Shop with confidence & join our pet-loving community today!

Kika Usa (kika-usa.com) has 390 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: kika-usa.com
Website: kika-usa.com
Category: Pet Stores
Location: Miami, Florida
Listed on The Fair Hearing: 2026

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Aug 17, 2025

I am extremely disappointed with my…

I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration. When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake. The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock. As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.

By Ramin N.

Response from Kika Usa· Aug 21, 2025

Ramin, We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase. We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible. Warmly, Superiorcare.pet team

Kika Usa reviews

390 approved reviews, newest moderated first

Aug 24, 2025
Good product/ Poor customer service
I really like the dog food made for white dogs. But customer service to change an order has been none existent.
By Michele
Response from Kika Usa· Aug 25, 2025
Michele, We’re very sorry for the trouble you experienced with changing your order. A representative has already reached out to you to resolve the situation, and we appreciate your patience as we worked to make things right. Thank you for your kind words about the food - we’re glad your dog is enjoying it. Warmly, Superiorcare.pet team
Aug 24, 2025
Superior Care Cat Food Dark Cats Formula
Fast shipping. Carefully packaged. Great product sizes.
By Victoria B.
Response from Kika Usa· Aug 25, 2025
Victoria, Thank you for your feedback! We’re glad to hear you’re happy with the fast shipping, careful packaging, and product sizes of the Superior Care Cat Food Dark Cats Formula. Warmly, Superiorcare.pet team
Aug 24, 2025
I want to unsuccessful with your …We had a experience with the product
I want to unsuccessful with your product. So I am trying to tell you I don't want anymore product because my little Ace can't chew it at all.
By Loretta M.
Response from Kika Usa· Aug 25, 2025
Loretta, We’re sorry to hear that Ace wasn’t able to enjoy the product. The situation has already been handled - your subscription has been canceled and a return label has been provided. Thank you for giving our products a try, and we wish Ace all the best. Warmly, Superiorcare.pet team
Aug 19, 2025
Excellent product quality and prompt…
Excellent product quality and prompt delivery for our new fur baby! She's a gold Yorkie and very light in color, which is why we chose the Junior White Dog. We are new to this company/product (which was recommended by our breeder) but it won't be our last purchase.
By Linda
Response from Kika Usa· Aug 21, 2025
Linda, Thank you for sharing your experience! We’re thrilled to hear your new fur baby is enjoying the Junior White Dog food and that you’re happy with the product quality and delivery. We look forward to serving you and your pup again! Warmly, Superiorcare.pet team
Aug 19, 2025
Ordered on 8/11
Ordered on 8/11. Still don’t have my order. It didn’t even ship until 4 days after I placed it.
By Amanda S.
Response from Kika Usa· Aug 21, 2025
Amanda, We’re sorry for the delay and any inconvenience this caused. Your order was delivered on August 20th, and we truly appreciate your patience. We’ll do our best to ensure this doesn’t happen again in the future. Warmly, Superiorcare.pet team
Aug 18, 2025
I received the wrong product and I am…
I received the wrong product and I am waiting to see how this will be handled? I sent photos of product received.
By Cynthia N.
Response from Kika Usa· Aug 21, 2025
Cynthia, We’re happy to let you know that your case has been resolved and that you have received the correct dog food. Our food is specifically formulated for white and light-colored coats, and it is the same high-quality product throughout. Thank you for your patience, and we’re glad everything has been sorted! Warmly, Superiorcare.pet team
Aug 17, 2025
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with Superior Care. I purchased dog food that was advertised as being 80% off in your promotional email. Nowhere in that advertisement did it state that the products were expired or near expiration. When I contacted customer service after receiving the expired product, I was told that this was not a mistake and that all available stock carried the same short expiration date. This explanation is not acceptable. Selling expired dog food without clear and upfront disclosure in the advertisement is misleading and unethical, especially when the health of pets is at stake. The promotion should have clearly stated that the discount was due to the expiration date. Instead, the marketing email described the product as a “best seller” with a special discount, which misled me into believing I was purchasing safe, quality food at a fair promotion, not expired stock. As a customer, I expected transparency and integrity. Unfortunately, this experience has shown neither. I will not be purchasing from Superior Care again and strongly advise others to be cautious.
By Ramin N.
Response from Kika Usa· Aug 21, 2025
Ramin, We’re very sorry for the misunderstanding and for any frustration this experience caused. The newsletter in question was about our clearance sale, and the link directed customers to our Best Before Bargains page. On this page, there is a clear banner stating that this section contains products with a shorter shelf life, and each product card has a green tag showing the expiration date. This way, the products are clearly marked for customers before purchase. We sincerely apologize if this was not immediately clear and understand your concerns about transparency. Your feedback is important, and we will continue to review our communications to ensure promotions are as clear and informative as possible. Warmly, Superiorcare.pet team
Aug 16, 2025
Delivery easy and alerted every step of the trip to our front door.
Easy...good food our cotons love. Package well too
By Maureen T Mitchell H.
Response from Kika Usa· Aug 21, 2025
Maureen, Thank you for your feedback! We’re so glad to hear your Cotons love the food and that your order arrived well-packaged. Warmly, Superiorcare.pet team

Kika UsaReviews of kika-usa.com

Rating distribution

What customers rate

About Kika Usa

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Kika UsaReviews of kika-usa.com

Rating distribution

What customers rate

Kika Usa reviews

Good product/ Poor customer service

Superior Care Cat Food Dark Cats Formula

I want to unsuccessful with your …We had a experience with the product

Excellent product quality and prompt…

Ordered on 8/11

I received the wrong product and I am…

I am extremely disappointed with my…

Delivery easy and alerted every step of the trip to our front door.

About Kika Usa

More in Pet Stores, Florida

CatLadyBox

Bike Tow Leash

Waggy Wear

Pop Your Pup

Kika Usa reviews

Good product/ Poor customer service

Superior Care Cat Food Dark Cats Formula

I want to unsuccessful with your …We had a experience with the product

Excellent product quality and prompt…

Ordered on 8/11

I received the wrong product and I am…

I am extremely disappointed with my…

Delivery easy and alerted every step of the trip to our front door.