They are amazing!!!!
They are amazing!!!!! Always great coffee flavors!!! Anytime I have an issue they are right on top of it and fix it right away!!! Great customer service!!!!
By A R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
97 reviews
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We developed a way to extract the best of every coffee bean into a liquid 20x more concentrated than traditional coffee. The result is Ultra Coffee: pure coffee that transforms into anything you desire – latte, americano, cappuccino, you name it – in seconds.
JOT (jot.co) has 97 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
97 approved reviews, newest moderated first
They are amazing!!!!! Always great coffee flavors!!! Anytime I have an issue they are right on top of it and fix it right away!!! Great customer service!!!!
By A R.
This coffee is simply the best. So easy to prepare a cup or two or three, hot or cold. The various flavors are delightful. I love the ultra, spring seasonal, mocha, caramel and cinnamon dolce. Yes, I spend more for this coffee but it is worth it.
By Kathleen B.
I love the coffee quality and how well it's shipped every time. The coffee flavors are amazing and I look forward to each new one that comes out to try. It's so easy to make and I love lattes so each day I can choose my own flavor! Amazing!
By Stacie R.
I’m ALWAYS taken care of by all of you at Jot. I appreciate it, your time and your generosity. I think I’ve had jot every day since I started almost 3 years ago. Every customer service interaction is immediately answered, and taken care of! Keep up the great work. Have a great weekend!
By Chris F.
The coffee is delicious, there's no aftertaste or weird chemical taste, and no sweeteners like bottled coffees. I love having an iced coffee in the mornings and this is perfect and much cheaper than going to a coffee shop every day. The customer service is great.
By Brandi
Jot is amazing! Been a subscriber for a couple years now and I don't think I'll ever go back to another coffee option on the daily. Also, the customer service team is always quick to help. I usually get an answer within the day! Love it! Thank you Jot!
By LD
Extremely nonexistent customer service. DO NOT SIGN UP FOR THIS. The subscription tab will not work for you, and when you reach out to their customer service, no one will respond. This just feels like a con to charge you multiple times.
By Cecelia
Really superb customer service, and I really enjoy the their concentrate, it actually tastes like quality coffee, it is even bright and fruity (well the summer version atleast, haven't dug into the original yet) - I was only expecting to try the trial, as I have done with a competitor, but went ahead and purchased a few more bottles which I will use at work.
By Kyle