JOTReviews of jot.co

I've been ordering jot for the last few years, about probably make about 10-15 orders a year. We don't do the subscription since we like changing up the flavors we receive every order. The coffee tastes great and is convenient. I made a purchase on Aug 29, 2025. Aug 30, 2025, there is a promo code. I contact customer service to ask about a price match since it is less than 24 hrs since my purchase. They state they can't accommodate that. I then ask about cancelling the order to repurchase. There is no response for a day or so (which is not a bad turn around), but when I do receive a response they state they cannot cancel due to my order being shipped out. It seems like such bad business practice that the first response was within hours, but asking for a a cancellation so I could repurchase with the promo code since a price match was not allowed took long enough for my order to be shipped stinks. I think we'll have to curve our Jot intake for a while. Their coffee tastes great, but this service experience left a bad taste in my mouth.