Voltage Coffee SupplyReviews of voltagecoffeesupply.com

Denver, Colorado

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The Fair Hearing score

4.7/ 5

Excellent

580 reviews

Voltage Coffee Supply4.7Excellent

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About Voltage Coffee Supply

WELCOMEVoltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.WE ONLY SELL THE BESTWe’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.EXPLORE OUR POPULAR COLLECTIONS:ESPRESSO MACHINES →GRINDERS →BREWERS →PARTS & ACCESSORIES →

Voltage Coffee Supply (voltagecoffeesupply.com) has 580 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: voltagecoffeesupply.com
Website: voltagecoffeesupply.com
Category: Coffee & Tea
Location: Denver, Colorado
Listed on The Fair Hearing: 2026

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Dec 2, 2022

Terrible customer service: passing the buck.

Where do I begin. Firstly my machine a GS3 MP was sent incorrectly without the added 1100.00 accessories as purchased. My sales advisor (Myles) was very nonchalant about the whole thing told me "not to worry and make espresso" and assured me he would reach out to LM about this as the machines were assembled there and they are drop shipped. Secondly was the issue with price, the machine itself built in LM with the exact specs was 9360, however on Voltage it was 9460, when I asked for an itemization cost to this I was told that they couldn't supply that as the machines were direct from LM. How is that possible then that is just costs 100.00 more from voltage? When asking about this the same sales advisor as condescending as he sounded told me that I already received a "Substantial discount" mind you, this discount pales in comparison to the one I got quoted shortly after by LM which was 10% off (lesson learned). However, I was merely asking for common ground when it came to a discount as firstly my machine was sent incorrectly and additionally when I first called about it, I received ZERO call backs and my last email which was on 11/23/22 requesting a supervisor/management to attempt to rectify the issue, radio silent since then, today is the 12/2/22. I was told by the advisor the panels were in stock at LM even though their website clearly states they are out of stock and have not received any communication as to when they will be sent. At this point, I just prefer my money back for this, I've spent 100.00 in an online store and received incredibly better customer service than I have received this time, let alone spending 9K. An update today I contacted LM director and he was appalled at how something so simple has taken so long and lack of customer service. If your looking for a LM machine, please go to them before this place.

By Guillermo M.

Response from Voltage Coffee Supply· Jan 17, 2023

Guillermo, I'm glad we were able to help you coordinate with La Marzocco to resolve their shipping error. I say your replacement parts arrived today. LM is typically great on fulfillment but appears this was simply an uncommon breakdown on their part. Thanks for being a Voltage customer!