Join ItReviews of joinit.com

Fast response to all queries, easy onboarding and great software.

Gemma was very responsive and helpful. She answered all my questions.

We chose Join It mostly for the simplicity, because we have basic membership portal needs, even though we have a large membership base of ~1000. But after signing up, we realized (too late) that a very core membership reporting statistic is not available. Our memberships are "household" memberships (Join It calls these "group" memberships), and they have no way to display the current number of active group memberships. They only display "total members", which includes other household members. We need that statistic also, but the most important to us is the active group membership count, which is the only way we can view a snapshot of total "active" memberships, which are the paid memberships. Join It offers to provide this, if requested in a chat/email support request, so it's obviously available. The Join It support team is helpful and responsive, but chat and email based. Most of the time, my support requests have been answered within a few hours. Like any team-fueled support solution, expect the level of support quality to vary, based on the individual who answers your request. But overall, I've been satisfied. We send out a couple of emails to our members each month, and while the Join It editor for this is sufficient and the sent emails look fine, the only way I've found to select any font type other than their default "Times New Roman", is to do so in Google Docs (or something similar) then copy/paste the email into the Join It editor. Once the text is in the editor, it retains the font style, which makes me think there's a way to initially choose , but I haven't found it yet. Any Sans Serif font type would be fine, but for the past couple of decades, Serif font types are the least desired by readers of anything digital. In books, a Serif font is still used. Overall, we are very satisfied with choosing Join It, except for not being able to view the one member statistic (active group memberships), which is the most important to us. I'm hopeful that during our first six months they'll realize the value of adding this. Changing membership portal solutions is a painful thing to do, and I sincerely hope we never have to do this again.

in today's age of AI, it really is such a delight to receive prompt & accurate help from a person. their responses are quick, their help is direct and the energy is incredible. i'm so glad to have found join it–i'm definitely here for the long run!

Quick response. Very helpful answer.

Customer service has always been top notch, and the program has been a game changer for our club

Easy to set up with support on tap to help.do it properly 👍

Join It are always adding new features and making things easy for us.