Join ItReviews of joinit.com

5-7 years features just to be added! Just remember if everything you need is there before you commit, most critical things are missing

Horrible company. Don’t waste your money. The minute things start going downhill people stop responding when you need help from their team. I’ve had so many members double charged. It cost me about $4000 to reverse these and credit the clients back. I was still paying fees on top of it through Join It even though it was their error. I had clients switched from quarterly memberships to monthly memberships. But the system never updated and charged them quarterly while they were monthly. I also asked the team from Join It to help me switch members to monthly from quarterly so that they’re not double charged. It double charged all the clients and they wouldn’t reverse any of the fees. You’re paying fees per swipe through Join It on top of the fees through stripe. Join It also allowed a client to delete their profile which included their liability waiver while I was in the middle of a lawsuit with them. And they said that their system does not keep these profiles so there’s no way to retrieve that liability waiver Save money and have your own app built.

This platform presents itself as being specifically adapted to chambers of commerce, which it is not. It does not support organisation-based membership, it hardly support offline payment, it doesn't allow to modify company profiles in batches (it need to be done individually for every employee of the company), it doesn't prevent individuals to modify the membership type of their companies (which is a problem when you have membership types based on specific criteria), and their online directory doesn't allow to run searches by sectors or other custom fields (which makes it de facto useless). Yet, their sales team will promise you that their platform can do all that. Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues. I definitively don't recommend their services.

I contacted JoinIt to bring their attention to the unauthorized charges on my acount and they said if I removed my reviews, they would refund just 2 months of the charges - and there were many, many of them. They refused to take action unless I removed the reviews.