Excellent service provided by pleasant…
Excellent service provided by pleasant people
By Soren
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
178 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Running a membership organization means you are constantly chasing renewals, updating spreadsheets, and manually fixing payment failures - time that should go to your members, not your admin queue.Join It brings everything you need to manage memberships into one place: a member database, online sign-up forms, recurring billing, automated renewal reminders, lapsed-member follow-up, digital membership cards, event registration, member check-in, and a self-service member portal. No spreadsheets, no duct-taped integrations, no manual chasing.It connects with the tools most membership organizations already use - Stripe, Mailchimp, Eventbrite, Zapier, QuickBooks, WordPress, Wix, and Squarespace - so you do not have to change how your whole operation works to get started.Join It is built for associations, clubs, nonprofits, and other member-based organizations that want a modern, low-admin membership platform without the complexity or cost of enterprise or CRM software. Most teams are up and running within a day.
Join It (joinit.com) has 178 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
178 approved reviews, newest moderated first
Excellent service provided by pleasant people
By Soren
Support is GREAT! Stripe being the only processing is the biggest and only drawback I've found, sadly it's a huge issue for our organization and not certain we will stay.
By Steven
PJ is the BEST!!!!!!! I just started using Join It and I must say the software and membership database is far ahead of most membership databases I've used in the past. It's extremely user-friendly and has all the bells and whistles that you could use. However my praise goes to the Support. In just the last two weeks of using the software I've reached out to Support three times. Each time was better than the last and I have to say that I would pay four times the amount I am paying now because of the customer support. I highly recommend using Join It, if not for the membership database but definitely for the support team. Big kudos to this company for having a complete package.
By Mike
The prompt support is amazing.
By Sam
We had an issue with the banner image size and the join it was extremely polite and professional in handling the matter. They did not just give suggestion but found a solution for the issue. Kudos to the team
By Saravanan N.
Leah’s response was quick, friendly and helpful. I’m always impressed with the Join It support team when I’ve needed it.
By Erin L.
Super app and, most importantly, staff support. Hats off to Jose, Leah, and Gena! Certainly pleased to give it a 5 out of 5 at this point.
By Carla
Fast response times with perfect solutions. Personable, professional and a pleasure to experience. Thank you!
By IJ