Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
307 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jive Hosted VoIP is the easiest and most affordable option for your business phone system. Jive’s cloud VoIP service helps thousands of organizations simplify how they manage their phone setup.
Jive Communications (jive.com) has 307 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
307 approved reviews, newest moderated first
Jive is so customer service oriented, that they really stand out. So many tech support departments disappoint, but Jive always goes above and beyond, quickly, and with a smile (you can even tell over the phone). My questions are always answered super fast and they always take the opportunity to educate - not just facilitate.
By Marigene K.
Stop shopping around. Jive is the best service period. They deliver on their promises. Gave us a great deal and are always there to help.
By James J.
Excellent product and customer service!
By Tom F.
awesome trusting for sure
By Isaac B.
Everyone I have ever spoken to at Jive has been helpful and knowledgeable. Their prices are very fair for all that you get with their packages. Very good response time when I needed information and help on how to make changes on the portal.
By Robert M.
A little over a year ago we switched from an on premise IP phone system to Jive and have never looked back. The old system contently needed updated and complicated routing and programming issues and with Jive, everything is always up to date and adding a new extension or user is a breeze. Support (when we do need it) is amazing and our sales rep is always a call or email away. We tested other providers and they all wanted to nickel and dime you, but with Jive, it's one price for everything. Having most of our lines on our police/911 center is always a little nerving for the "what if's" but they have many fail overs in place for the just in case issues we have yet to use. We highly recommend JIVE and have zero regrets by switching.
By Jake S.
Estou impressionado com a qualidade do serviço, a facilidade de trabalhar e a agilidade do suporte técnico.
By Andre B.
First time i called and i have to be transfer to 4 different people because they don't know who can take care of me. Terrible..
By Anna
Response from Jive Communications· Jul 26, 2018
Hi Anna, we apologize for your bad experience when you called in to Jive. We know your time is valuable and apologize that you weren't immediately connected to the correct person who could help you. Thank you for the review, we appreciate the feedback.
