Jive CommunicationsReviews of jive.com

Good Company, great product phone and Go to Meeting bundle. Pricing could be a little more competitive.

always very helpful

service varies by representative, not consistently excellent.

Assistance is great, but little dissapointed we weren't told about difficulties with certain modems.It appears to be all worked out now that we have switched internet providers, but would have been nice to have received this information before we had to go through change.

Changing our office phone system to Jive was easy. The salesperson, Chambrey Willis is very clear about everything. Chambrey is the reason I decided to go with Jive out of all the phone companies out there. She was always available to answer all my questions and give me the information I needed to make a good decision. The initial startup did not go as smooth as I hoped. The phones were not connecting when they were supposed to and I was put on hold with the helpline for over 45 minutes. I did not get through until after hours and had to stay late to get the phones working. The tech person had to connect the IP addresses of each phone and this took some time. I suggest having a tech person call on startup day to make sure everything is working properly, instead of the customer having to call and wait a long time to get through. This is the reason I am giving 4 stars instead of 5.

Very nice folks to talk to!

Great customer service and conflict resolution

I've had a few excellent customer service calls with Jive. Our needs for the Jive system are relatively simple, so I can't speak to some of the robust functionality offerings. I feel like we pay a very fair price for the service we receive. The admin portal is pretty solid - it could be a bit more intuitive, but the knowledge base/help center is helpful when you need to connect the dots. Overall, a pretty solid tool.