Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
385 reviews
Progress formerly IpswitchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ipswitch is making the networked world a safer place to share data. We develop software for SMBs and enterprises that assure secure data sharing and high-performance network infrastructures.
Progress formerly Ipswitch (ipswitch.com) has 385 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
385 approved reviews, newest moderated first
I have been an Ipswitch user for about 12 years...you all have so responsive and helpful with me throughout these years. Thank you for all that you have done to allow me to upload my web info without a problem.
By Will P.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you Will for the review and for being a customer.
I've used Ipswitch for about 15 years now. I've always loved it. it makes managing files on an FTP really seemless.
By Dawn P.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you Dawn for the review and for being a customer.
When I called Ipswitch for help at the end of the day, Rita Warren, from Ipswitch Customer Service, was most helpful. I am truly thankful for her help and direction in resolving my problem.
By Elm Cove C.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you for the review and for being a customer.
Decent support, most cases resolved quickly. I appreciated guidance in the troublesome time.
By Informatica
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you for the review and for being a customer.
WS Ftp Pro 12.7 is not copying back to My Computer correctly. I've reported the problem but have not received a response
By Donald W.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you Donald for the review and for being a customer. I am looking into why you never got a response and will have a technician reach out.
Have always depended on Ipswitch WS_FTP to update my web sites and it's always been there when needed. Fast, Error free! Only needed to call for Tech Support once, since 1996 !
By Gove, C.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you Charles for the review and for being a customer.
Completely satisfied with software, sales, and support!
By City of D.
Response from Progress formerly Ipswitch· Feb 15, 2019
Thank you for the review and for being a customer.
I give WS_FTP 3 stars because, while it is a really good software, don't expect any tech support. Almost impossible to get the. I bought WS_FTP Pro 4 months ago and it won't work now, keeps giving me a screen wanting me to buy it again. It won't accept the serial number I have and I can't get tech support. They have a phone number but I can't use the phone due to hearing loss, I depend on email and there's no email link. So looks like I bought a $89 one year license for a 4 month usage. NOT a happy camper!
By Tom W.
Response from Progress formerly Ipswitch· Feb 4, 2019
Tom, my apologies for your frustration. I would recommend you open a case with our support group at https://community.ipswitch.com/s/. Once you are logged into the community, you can navigate to the Support section and open a case with Support about your issues.
