Quick responses
Quick responses. Knowledgeable staff
By LUIS
Response from Intrepid Direct Insurance· Jan 4, 2024
Glad to hear you've had a great experience! Thanks for choosing Intrepid
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Quick responses. Knowledgeable staff
By LUIS
Response from Intrepid Direct Insurance· Jan 4, 2024
Glad to hear you've had a great experience! Thanks for choosing Intrepid
Renewal was more difficult than usual. Everyone is always responsive and friendly. And the few claims we have had have been handled well. But, during the renewal process there were minor changes that needed to be made, and we went round and round and round to get the changes incorporated and consistent throughout the document. Actually, some of the changes are still not done.
By Sarah
Response from Intrepid Direct Insurance· Jan 4, 2024
Hi Sarah - Thank you for your feedback on the renewal process. We are always looking for areas to improve, and will reach out to you today to learn where we could do better. We appreciate your business and look forward to a great 2024 together!
Excellent response time
By Matt
Response from Intrepid Direct Insurance· Jan 3, 2024
Glad to hear we could "wow!" you, and will keep working to do so!
Prompt, friendly & professional service is provided by agent Page.
By Esther
Response from Intrepid Direct Insurance· Jan 2, 2024
We love hearing this and will pass on your kind words to Page! Thank you for choosing Intrepid!
Loved dealng with Premila.
By Shawn
Response from Intrepid Direct Insurance· Dec 28, 2023
Thanks Shawn, it made Premila's day to hear this! We're excited to partner with you - welcome to Intrepid!
Intrepid was great to work with. Very professional and responded quickly to any questions or concerns I had. Highly recommend them
By Jose
Response from Intrepid Direct Insurance· Dec 22, 2023
Thrilled we could earn your recommendation, Jose! Feel free to tell your colleagues in the industry, we'd love to help them as well. Thank you, and happy holidays!
Great follow-up....talked with Intrepid last year but couldn't proceed then. Shared they would call me again this year and did (12 months later) Thorough communication Fast replies and fast action....my renewal is needed by 12/21/2023
By Anonymous
Response from Intrepid Direct Insurance· Dec 13, 2023
Thrilled to hear we were able to help! We look forward to a great partnership - thanks for trusting Intrepid!
Good communication
By Car O.
Response from Intrepid Direct Insurance· Dec 7, 2023
We love to hear you've had a great experience. Welcome to Intrepid!