Easy process
Easy process. good communication
By Wayne
Response from Intrepid Direct Insurance· Sep 17, 2026
Hi Wayne, thank you for the great review! I'm so glad your experience with Intrepid was easy! Thank you for your partnership.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Easy process. good communication
By Wayne
Response from Intrepid Direct Insurance· Sep 17, 2026
Hi Wayne, thank you for the great review! I'm so glad your experience with Intrepid was easy! Thank you for your partnership.
They had a lot of my info from being previously insured a couple years back and made this process very simple and painless.
By Terry
Response from Intrepid Direct Insurance· Sep 15, 2026
Hi Terry, thank you for your review! We're glad we could make the process simple and efficient. Thanks for choosing Intrepid Direct!
smooth, friendly experience with competitive pricing
By Brad
Response from Intrepid Direct Insurance· Sep 9, 2026
Hi Brad, thank you for your feedback! We're happy to hear you had a smooth experience and found value in our competitive pricing. Thanks for choosing Intrepid Direct!
Very happy with my experience. I was panicked when I reached out and James made me feel much better and gave me relief once we talked thru the quote and what I needed.
By Teri J.
Response from Intrepid Direct Insurance· Sep 8, 2026
Hi Teri, thank you for sharing your experience! We're glad James could provide the reassurance and support you needed. We appreciate your trust in Intrepid Direct!
Quick and easy
By Kenneth
Response from Intrepid Direct Insurance· Sep 8, 2026
Hi Kenneth, thank you for the 5-star review! We're glad we could make the process quick and easy. We appreciate your business!
They are very easy to work with and very responsive to any questions.
By Helen I.
Response from Intrepid Direct Insurance· Sep 8, 2026
Hi Helen, thank you for the great feedback! We're glad to hear our team has been responsive and easy to work with. We appreciate your business!
Always very friendly and I almost always get ahold of whoever I need quickly
By Gavin
Response from Intrepid Direct Insurance· Aug 31, 2026
Hi Gavin, I'm so glad we can help you! Thank you for the review!
I work with Brian Sullivan and I must say he has always been exceptional. Customer service, coverage and pricing have all been exceptional. I was referred to Brian by a friend and have also referred Brian to one of my friends for insurance.
By Veronica
Response from Intrepid Direct Insurance· Aug 26, 2026
Hi Veronica! While we're so glad to receive reviews for the work we've done, I think this might be for a different company! Please let us know if there's anything we can do help. You can reach us anytime at [email protected] or by phone at 877.249.7181.