Very professional and responsive.
Very professional and responsive.
By MS
Response from Intrepid Direct Insurance· Oct 2, 2026
We're so thrilled the team has been able to meet your expectations! Thank you for your continued trust in Intrepid.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Very professional and responsive.
By MS
Response from Intrepid Direct Insurance· Oct 2, 2026
We're so thrilled the team has been able to meet your expectations! Thank you for your continued trust in Intrepid.
Our company has been with Intrepid Direct Insurance since 2018. For all these years, Intrepid has been a great partner for our business insurance needs. Our current advisor, Tawny Schrier, is always responsive to any of our questions and issues. We do obtain other quotes; but, Intrepid has been very competitive with pricing and we appreciate the service we have received from them.
By Christina
Response from Intrepid Direct Insurance· Oct 2, 2026
Hi Christina - thank you for your feedback! It's been a wonderful partnership with you and your team for the last 8 years. We are grateful for your loyalty and will continue to work to earn it with each interaction!
We are extremely grateful to have Tawny Schrier to work with us regarding our insurance needs and coverage. In the business world today, it is unusual to have someone devote such personal attention and be available to personally communicate with when needed.
By Kevin H.
Response from Intrepid Direct Insurance· Sep 30, 2026
Hi Kevin, thank you for your kind words and 5-star review! We're thrilled to hear that Tawny has provided the personal attention, responsiveness, and support you deserve. Thank you for choosing Intrepid Direct!
Emails, Calls, Information Needed all on Point. Great company to work with.
By Mark M.
Response from Intrepid Direct Insurance· Sep 28, 2026
Hi Mark, thank you for the 5-star review! We're glad our team delivered the communication and information you needed. We appreciate your trust in Intrepid Direct!
We were closing on a SBA loan and needed to add insurers and other items to the policy. We also need a Builders Risk policy for the construction part of the loan. Lauren Pinkard and Kim Hubbard were great! They responded with the urgency we needed and got things done fast. I appreciate their effort and quick response.
By Bill
Response from Intrepid Direct Insurance· Sep 28, 2026
Hi Bill, thank you for your review! We're so glad Lauren and Kim were able to help during such an important milestone for your business. Providing fast, responsive service when timing matters most is what we strive for, and we're thrilled they could assist you. We truly appreciate your trust in Intrepid Direct!
Craig is a good rep.
By Justin
Response from Intrepid Direct Insurance· Sep 25, 2026
Hi Justin, thank you for your review! We appreciate your business!
on top of my need
By Parru D.
Response from Intrepid Direct Insurance· Sep 21, 2026
Thank you for the kind words! We're glad we could provide excellent service and stay on top of your needs. We appreciate your trust in Intrepid Direct!
Tye has been amazing to work with. There are very helpful and have competitive pricing for your business. I would highly recommend.
By Michael
Response from Intrepid Direct Insurance· Sep 18, 2026
Hi Michael, thank you for the great review! We're glad Tye was able to help you find the right coverage at a competitive price. We appreciate your recommendation and your trust in Intrepid Direct!