Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
Appreciate the help
By Don Y.
Response from IDShield· Oct 17, 2025
Don, thanks for the review. We are pleased to be of service. If you have any further questions, please don't hesitate to reach out. We are here to help. Thanks for choosing us.
I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even doing a 3 way call to verify a different hard inquiry on Equifax. She took care of it and even called back to verify i was a-ok!!!
By Sarah
Response from IDShield· Oct 17, 2025
Sarah, we’re so glad to hear that your IDShield Consultant, Wendy, was able to support you through that stressful situation. Our team works hard to protect our members and provide peace of mind, and it’s wonderful to know she went above and beyond to ensure everything was resolved. Thanks for sharing your experience with us.
It was easy to contact you for a report on why I had received an alert, and I quickly found it to be no threat. Your agent was quick and courteous. Thank you!
By Susan
Response from IDShield· Oct 17, 2025
Susan, we’re so glad to hear our team was able to assist you quickly and provide clarity on your alert. Our goal is to make it easy for members to get answers and peace of mind right away. Thank you for sharing your positive experience with us.
They completed my request quickly without any issues.
By Christian
Response from IDShield· Oct 17, 2025
Christian, thanks for the positive review. We are pleased that our team was able to address your concern quickly and efficiently. We look forward to continuing to support you in the future, protecting what matters most.
Was able to talk to a person. The person was able to answer my questions
By customerConnie F.
Response from IDShield· Oct 13, 2025
Connie, thanks for the positive review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback.
I like feeling like a person is responding to my issue.
By Tom C.
Response from IDShield· Oct 9, 2025
Tom, thanks for the positive review. We are glad that our team is providing you with the insights you need. We are here if you have further questions or concerns. Thanks for choosing us.
I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I've learned something new every time I have contacted you for assistance. Thank you
By Shirley C.
Response from IDShield· Oct 9, 2025
Shirley, thanks for the review. We are pleased that our team is delivering excellent customer service to you. Thanks for being a valued member.
Great Customer service
By customer
Response from IDShield· Oct 6, 2025
Thanks for the positive review. We are thrilled that our team provided you with great customer service. We look forward to continuing to support you when you need us.
