Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
Agent was very helpful concerning my call.
By Luis G.
Response from IDShield· Oct 6, 2025
Luis, thanks for the review. We’re pleased to hear that our service has been helpful and effective for your security needs. Thanks for choosing us.
Very professional lady, listened and took her time to understand and help solve my issue.
By customer
Response from IDShield· Oct 6, 2025
Thanks for the kind words. We’re delighted to hear that you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for being a valued member.
Great protection! Great customer service!
By customer
Response from IDShield· Oct 3, 2025
Thanks for the glowing review. We are thrilled that you are pleased with our team's service. Thanks for choosing us.
The person who answered my call listened to my concerns about a scam phone call I received, did research on the telephone number and assured me the number had already been withdrawn which met it had been a scam. Since I did not respond to this number, I was safe. He also asked me if my credit accounts had been frozen, a safe guard for older adults.
By customer
Response from IDShield· Oct 3, 2025
Thanks for the kind words. We are glad that our team could assist you with this challenging situation. We look forward to continuing to support you. We are here to help whenever you need us.
Representative was through, provided required information/suggestions and courteous.
By Teresa K.
Response from IDShield· Oct 3, 2025
Teresa, thanks for sharing your experience with us. We are happy to hear our team was thorough and courteous in addressing your concerns. Thank you for being a valued member and choosing our service for peace of mind.
Everything was about staying in the knowledge of where I have to be.
By customer
Response from IDShield· Sep 25, 2025
Your security is our priority, and we appreciate your feedback. If you ever need assistance, we’re here to help.
Very prompt when a suspected breach has happened. Notified via email.
By Betty Robertson Clark R.
Response from IDShield· Sep 25, 2025
Betty, thanks for the kind words. We’re glad the alert was helpful and that everything is in order. If you need assistance again, we’re here to help.
My experience was great because after speaking with the representative, I was relieved that I didn’t have to worry about the dark web alert but to be watchful for anything that comes in the mail that might be suspicious.
By Britidge W.
Response from IDShield· Sep 19, 2025
Britidge, thanks for the five-star review. We look forward to continuing to be of service whenever you need us. Thanks for being a valued member.
