Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
The people I talked to were great. I really hate talking to a machine.
By customer
Response from IDShield· Nov 19, 2025
Thanks for the positive review. We couldn't agree with you more. We are glad our live IDShield Consultants could help resolve your concerns. Thanks for being a valued member.
I spoke to 3 different associates, all were pleasant and helpful
By robert
Response from IDShield· Nov 17, 2025
Robert, thanks for the kind words. We are thrilled that you have had good experiences with multiple members of our team. Thanks for choosing us.
Great customer care!
By Christine
Response from IDShield· Nov 17, 2025
Christine, thanks for the five-star review. We are thrilled that you are enjoying your membership. If you need assistance again, we’re here to help.
My questions were answered & l understood the person who spoke with me...
By customers. Ms. P. E. W.
Response from IDShield· Nov 14, 2025
Ms. Womble, thanks for the positive review. We are happy our team is providing you with excellent customer service. Thanks for being a valued member.
Your representatives are always thorough and with helpful information!
By customer
Response from IDShield· Nov 13, 2025
Thank you for sharing your experience. We are happy to know your questions were answered clearly and thoroughly. Please don’t hesitate to reach out if you ever need further guidance or assistance. We are here to help. Thanks for being a valued member.
I experienced peace of mind when one of the company's consultant specialist answered my questions of possible identity theft. He advised me to request my credit report from the three credit bureaus.
By customer
Response from IDShield· Nov 10, 2025
Thanks for the glowing review. We are thrilled that our team was able to provide you with the guidance and peace of mind you needed. If you ever need further assistance, don't hesitate to reach out. Thanks for choosing us!
The representative was helpful and professional
By Akuchi E.
Response from IDShield· Nov 6, 2025
Akuchi, thanks for the review. We’re so happy to hear you were satisfied with our services, and we appreciate you taking the time to share your feedback. Thanks for choosing us.
The process I was given to do to take care of the problem was way too complicated so I went in a different direction and took care of the issue. I makes me wonder if paying the fee every month fir years is worth it.
By Jean
Response from IDShield· Nov 4, 2025
Jean, thank you for sharing. We appreciate and value all member feedback. If you have any further questions on your next steps, please don't hesitate to reach out to our Member Services Team at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.
