Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
681 reviews
IDShieldSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
681 approved reviews, newest moderated first
The investigator gave me helpful tips to freeze my credit line so that no one can open an account under my name. Was valuable information.
By James
Response from IDShield· Dec 12, 2025
James, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
You provide Excellent Support and Very Important Information that’s occurring in my financial world!!!
By JustAnswer C.
Response from IDShield· Dec 12, 2025
Thanks for the kind words. We are thrilled that our team provided you with the support you needed, which was effective for your security. Thank you for being a valued member.
The person was patient with me and answered my questions even shared some other benefits that could be helpful.
By Gwen
Response from IDShield· Dec 3, 2025
Gwen, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.
Every time I call with questions or concerns, I receive useful advice. It is good to have this resource when I encounter trouble in adverse circumstances.
By Wolf S.
Response from IDShield· Dec 3, 2025
Wolf, thanks for the kind words. We are thrilled to be of service. We are here if you have further questions or concerns. Please don't hesitate to reach out. Thanks for being a valued member.
was aware of the inquiry
By customer
Response from IDShield· Dec 3, 2025
Thanks for sharing your experience with us. We’re thrilled to hear that our service has been helpful and effective for your security.
There are several issues where ID Shield Lacks the ability to follow through. Dark web monitoring falls short in the ability to identify which site and password has been accessed and breached. This is not helpful in resolving the issue. I called and inquired about this and received the age old adage… “ we’re working on it… sorry.” I got severely hacked into back in June and ALL of my ID got stolen. So, ‘we’re working on it… sorry “ ain’t cutting it.
By Jayson S.
Response from IDShield· Dec 1, 2025
Jayson, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.
Alerted me of someone opening an account in my name.
By Stacey F.
Response from IDShield· Dec 1, 2025
Stacey, thanks for the five-star review. We are thrilled that you are utilizing your membership. If you need assistance again, we’re here to help.
My call was answered promptly, and the representative was extremely helpful. She placed a call to Walmart to determine whether the call I received was legitimate. The representative was understanding and reassuring.
By Linda
Response from IDShield· Dec 1, 2025
Linda, thanks for the kind words. We are thrilled that you have had good experiences with the members of our team. Thanks for choosing IDShield.
