Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
61 reviews
Identity GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Identity Group (identitygroup.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
61 approved reviews, newest moderated first
Staff was outstanding in helping me figure out exactly what I needed; responded immediately and the product was delivered on time as promised!
By CITY OF W.
Response from Identity Group· Jan 2, 2020
Thank you for taking the time to write us a review, we're always excited to hear from happy customers!
Great service and ships fast
By ADVANTAGE MARKETING, I.
Response from Identity Group· Jan 2, 2020
Hi there, thanks so much for your positive review! We appreciate your kind words and look forward to working with you again in the future.
Identity Group have been wonderful to work with over the past 15 years that I have been working with them. They are efficient, responsive to your needs and very flexible. There customer service is great !
By OMNIFORM, I.
Louise Vallone is my hero! She worked on a time sensitive project for me that required a lot of communication via email and over the phone. She took it upon herself to verify specs from previous orders to ensure consistency and updated those specs I got wrong. She communicated with engineers to make sure my specs for signs not produced before were doable and if not, she adjusted them accordingly. She made sure the quote was updated as changes were made and kept me in the loop along the way. She knew I was stressed about getting it into production, so every chance she got, she either said something or emailed me something to make me laugh. The signs will ship December 31 and all is good in the world. Thank you Louise for all of your hard work! I told you I would hug you if I could, so consider yourself hugged!!
By Chaudoin-Jackson F.
To not receive samples in this business, even when new orders or orders with changes are involved, is an enormous inconvenience and embarrassment.
By Evrette A.
Identity Group is our go-to for signs. They are well designed and manufactured. The team at Identity Group works diligently on your behalf.
By Robin L.
Response from Identity Group· Dec 11, 2019
Hi, there! Thank you for taking the time to leave us a review. We're glad that you had such a positive experience with our team and look forward to working with you again.
Great customer service and prompt proofs. Both critical to keeping our clients happy.
By CARDINAL H.
Response from Identity Group· Dec 10, 2019
Thank you for your review. We're happy to hear that you've had a positive experience with our team, and look forward to working with you again in the future.
Jennifer and Beth are awesome to work with!
By SIGNS N.
Response from Identity Group· Dec 4, 2019
Thank you for taking the time to write us a review. Jennifer and Beth are two of the best! We're glad you had such a positive experience working with them.
