Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
61 reviews
Identity GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Identity Group (identitygroup.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
61 approved reviews, newest moderated first
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unprofessional .
By R.Ramirez
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no one works in sales! if I didn't need the signs I wouldn't have been trying to buy some!
By chuck E.
My experience with DiverseID is always a good one. My contact Belle McBride is the greatest. She always makes sure we're completely satisfied with our orders.
By Stacy W.
Response from Identity Group· Jan 13, 2020
Hi Stacy. Thank you for your review. We're happy to hear that you're satisfied with your order. We look forward to working with you again in the future!
They make the interior signage task a breeze, always there when you need them!! I wouldn' t use anyone else.
By AGOURA HILLS HHG HOTEL D.
Response from Identity Group· Jan 13, 2020
Hi, there! Thank you so much for your review. We're always happy to hear that our customers are happy!
Always very helpful and great to work with!
By LYTLE S.
Response from Identity Group· Jan 13, 2020
Hi Laurie - Thanks for your review. We're looking forward to working with you again in the future!
Identity Group always does a great job, with our signage.
By CMC H.
Response from Identity Group· Jan 13, 2020
Thank you for taking the time to leave a review! We appreciate your feedback.
Always going the extra mile.
By COLOR GRAPHIC PRESS I.
Response from Identity Group· Jan 10, 2020
Thank you so much for taking the time to write us a review. We appreciate your kind words!
Order was incorrect but quickly replaced.
By Valued C.
Response from Identity Group· Jan 10, 2020
Hi, there. We appreciate you taking the time to leave a review. We're sorry to hear that your first experience with Identity Group wasn't what you hope but happy to hear that you were pleased with your replacement. We work hard to make sure that all of our customers are happy, and we hope to work with you again in the future!
