Always going the extra mile.
Always going the extra mile.
By COLOR GRAPHIC PRESS I.
Response from Identity Group· Jan 10, 2020
Thank you so much for taking the time to write us a review. We appreciate your kind words!
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
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61 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Identity Group (identitygroup.com) has 61 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 7 reviews with 4 stars · Clear filters
Always going the extra mile.
By COLOR GRAPHIC PRESS I.
Response from Identity Group· Jan 10, 2020
Thank you so much for taking the time to write us a review. We appreciate your kind words!
Order was incorrect but quickly replaced.
By Valued C.
Response from Identity Group· Jan 10, 2020
Hi, there. We appreciate you taking the time to leave a review. We're sorry to hear that your first experience with Identity Group wasn't what you hope but happy to hear that you were pleased with your replacement. We work hard to make sure that all of our customers are happy, and we hope to work with you again in the future!
Everything is great except the shipping cost was way out of line.
By DELTA H.
Response from Identity Group· Jan 6, 2020
Hi, there! Thanks for taking the time to leave us a review. We're sorry to hear that shipping costs were not as you expected. We're continually working to improve our customer's experience, and will take your review into consideration as we make future changes.
Great job! Thanks for all your help in securing this order! Customer (and inspector) were very pleased.
By G. Ahlstrand / C.
Response from Identity Group· Jan 6, 2020
So happy to hear that everyone was happy with their signs. Appreciate you taking the time to leave us such a positive review.
Great service and ships fast
By ADVANTAGE MARKETING, I.
Response from Identity Group· Jan 2, 2020
Hi there, thanks so much for your positive review! We appreciate your kind words and look forward to working with you again in the future.
We really like working with Identity. Great product. Lead times can be long.
By ASI A.
Response from Identity Group· Nov 24, 2019
Hi, there. Thank you so much for taking the time to write us a review. We're glad that you've enjoyed working with Identity Group, but disappointed to hear that your lead times have been longer than expected. We're working to improve this so that customers like you can have a better experience working with our team!
Good customer service and quick response
By INSIGNIA H.
Response from Identity Group· Oct 29, 2019
Hi, there! We're happy to hear that you had a great experience with our team. Looking forward to working with you again.