Finding an esoteric error
A site I had maintained for years was suddenly unreachable. Attempts to upload files would fail. I trusted ICDSoft would help me out (having little website experience) and my trust was not misplaced. It took several rounds to find the esoteric reason for the failure, but ICDSoft staff not only stayed in there with me, they would respond to questions and read screen shots and process error logs within 10 minutes or less. In a world with little belief in "Customer Service", ICDSoft is a refreshing exception.
By Jerry T.



