Order was easy
Quick and easy
By jonathan S.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Quick and easy
By jonathan S.
Product arrived in timely fashion and the cost for pedi fix toe crutch (2) were very reasonable If you get pain on the surface of your toes when wearing shoes / Sox It cushions the toe Ahhh!
By Marsha
The brace came quickly and fit perfectly.
By Lisa
Excellent product & prompt shipping
By Lori R.
After 5 phone calls & leaving messages & one email asking for shipping information. NO ONE returns my call & then I get an email days later that the item is out of stock. Customer Service training is needed & if an item is out of stock don't advertise it on your site
By Bea “Bibi” M.
Excellent product, just as it was when I was given some years ago after an injury. I do miss the 'fist' container thou. Fast delivery.
By Jeffrey M.
I tried to buy one of their products 3 times. All 3 times they cancelled the order because they flagged my payment as "suspicious for fraud". I also asked for help but I didn't get any. In the end I bought the product from a different website.
By VF
Response from HPMS Inc. dba The Therapy Connection· Mar 31, 2023
We are very sorry to see this review. Actually, the buyer placed 4 orders with 4 different emails and 4 different credit cards! Both our API and Paypal assigned a high-risk fraud score to each transaction attempted. We assisted the buyer by directing her to contact her credit card issuers or one of the three credit bureaus where the information is sourced in order to remedy her concern. These fraud alerts are designed to protect buyers and merchants alike. As small business we abide by them. Buyer purchased from us through Amazon where fraud scores are not run.
Exactly what I needed and very fast shipping!
By JP