5 stars
Great quality and delivery was faster than expected
By Ania
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Great quality and delivery was faster than expected
By Ania
If I could give this company less than one star I certainly would. I don't know who the hell they think they are. But I have found them to be probably the most incompetent company that I have ever dealt with. They won't return an email. They won't return a phone call. The only time you will hear from them is when you have placed an order online. They thank you by email after your order, of course after you've given them your credit card. All I wanted to do was exchange the back brace for a different size. This was too much for them to process. I've never witnessed such incompetence or indifference. I've had enough. I will simply mail the brace back to them and process a charge back on my credit card. I would recommend people go any where else but to them. Don't put yourself through the aggravation.
By Andy P.
First time customer and I am thrilled with my purchase of two dressing sticks! They were delivered on time. Love hassle free shopping! Thank you HPMS!
By AH
They had the best price and service was great. Package arrived ahead of schedule.
By Anne
Very satisfied with the level of service and expediency provided by HPMS, the Therapy Connection. Ordered two Medic-Air Seat Cushions by Corflex and received same about 4 days later.
By Jillie
Wrist Brace delivered promptly and in good condition. Product is exactly as ordered.
By Dave L.
I ordered the hip cold pack & it adjusts to fit just right. Two gel packs are big enough to cover my hip completely. With two extra packs when your hip finally thaws out.
By Rex T.
I gifted this massage to my daughter who is in her last month of pregnancy. The massage was excellent and included special pillows for her comfort. Thank you for the wonderful massage!
By ellen H.