Long-Time Customer! Deeply Disappointed! Service Has Gone Downhill — Time to Move On
I used to really appreciate this company — great prices and great service. Unfortunately, that's no longer the case. They charged me for years for a service I never signed up for and failed to renew domains I had already paid for. Even after I provided proof of payment through PayPal, they insisted I pay an additional fee because the renewal was past the grace period — which only happened because they didn’t process the renewal on time. Customer service has been incredibly frustrating to deal with. I had nearly 100 domains with them, but I’ll be transferring all of them elsewhere. It’s clear they no longer care about their customers. In an industry with so much competition, this level of negligence and indifference is unacceptable. It's time they step off their high horse and start delivering the service they promise. FYI It's been the last almost 2 years I've been dealing with garbage. Do I recommend? Hell NO! Time to switch to a company that values their clients!
By Lorilee F.
Response from Hostway· Sep 16, 2025
Hi Lorilee, We’re very sorry to hear about your frustration and truly appreciate your long-time support. Our records show that the service you mentioned was activated on your account, and when you reached out with concerns, we worked with you to resolve the issue promptly and offered a refund. We understand how important smooth service and clear communication are, and we regret any inconvenience this situation may have caused. Your feedback is valuable and will help us continue improving our processes for all customers.