Great customer service!
Horizon trust has great customer service! Brandi is really helpful with answering questions and being patient. I opened a self-directed Roth Ira with checkbook control and I had lots of questions.
By Jim W.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Horizon trust has great customer service! Brandi is really helpful with answering questions and being patient. I opened a self-directed Roth Ira with checkbook control and I had lots of questions.
By Jim W.
Horizon Trust is available to answer question and if the agents are busy. They call back and we can workout the problems.
By Henry D.
Jessika was thorough, knowledgeable, understanding, and patient. She explained every step of the process. She spoke with a soft, warm, and confident cadence that smiled at me through the phone. Good job, Jessika!
By Phillip
Jessika has also been wonderful to work with over the past few months. Always great attitude, problem solver, patient with questions. Reward your good employee!
By jolene V.
Always willing to make effort to help the situation
By Tim D.
Both Jessika and Brandi were excellent to work with. They were informative, responsive and professional. Great assets to the Horizon team!
By Danielle Monforton B.
Very helpful and understanding
By Candace W.
Amber has been a great resource for me in setting up / maximizing my SD 401k. Courteous and very responsive - highly recommend.
By Matthew S.