They followed up with my Fair Market…
They followed up with my Fair Market Value report until I completed it correctly. Thanks!
By Dennis C.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
They followed up with my Fair Market Value report until I completed it correctly. Thanks!
By Dennis C.
Valerie did an amazing job! I was having problems getting logged into the system and she was very informative and patient with me! I had to work through my system to get everything working properly and she stayed with me until everything was resolved!!! Didn't rush me or anything like that! She was PERFECT!
By JP
When I contacted Horizon Trust customer service, Cynamon was very professional and courteous and agreed to help me with my request. She was not able to immediately answer my question so she said that she would research the topic and let me know what she finds out. That's exactly what she did, and I want to personally thank her and Horizon Trust for providing such prompt and excellent customer service. Keep up the great work!
By Henry H.
Valerie Cobian received my call, answered all my questions, and was quick to provide me forms I requested within minutes of my call.
By Stewart R.
Thank you, Taddie for walking me through setting up my sign-in and how to look up information on my account. She was very pleasant and professional. Thank you
By Paul R.
Valerie’s great today. All my questions were answered and the changes were made in the easiest way possible. Great service.
By Rod W.
This is my second review of Horizon Trust. I just have to give them and their special customer service rep a high praise. Valerie Cobian has helped me countless times this past week as I was working on a big accounting project and I needed more and more info. Valerie was very quick to help me at every turn and request for more info. Valerie, THANK YOU for being YOU. If I were in a competitve business I would offer you a job. Sincerely, Ken D.
By Kenneth J D.
Mercie has always been so supportive and efficient as well as everyone else I’ve spoken with. I appreciate the call back option and have never been kept waiting long. The services Horizon Trust provides are essential to my financial goals. Thank you.
By Vaughna B.