Mira was very helpful and was able to…
Mira was very helpful and was able to get me to my account information. Se stayed on the phone until we verified that I was able to access my account information
By Wayne W.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Mira was very helpful and was able to get me to my account information. Se stayed on the phone until we verified that I was able to access my account information
By Wayne W.
I spoke to MIRA in customer service and what impressed me the most is that she listened to me without interrupting me. She allowed me to explain the circumstances and then she provided a solution. She was professional and definitely easy to work with so Thank you, Mira!
By Kimberly C.
Valerie was amazing, she waled me through the steps and I now full much more comfortable!
By Joe T.
She was a extremely pleasurable experience working with her knowledge caring sweet and took time to makes sure that I understood what the complete process of the Transaction I was doing went the extra mile .This Indidual got me together. She needs a raise &, your company needs more like her.
By Sam
Everytime I call Horizon Trust I am helped by amazing customer service people that walk me thru exactly what I need to make my investments work for me. Last week I spoke to Crystal - she was amazing. Today I spoke to Mira, she was amazing, and she patiently waited so I could correct my mistakes on the form and she uploaded it all right away! This is great service! THANK YOU HORIZON TRUST TEAM!
By Cheri Z.
Mercie D was very helpful and knowledgeable in assisting me with a rollover to my Horizon Trust account. She was very professional, knew all the right questions to ask and moved the process along quickly and smoothly. Horizon has been great to work with over the past few years that I have been using their service.
By Rick S.
Alexandra Soler's outstanding knowledge and expertise are only exceeded by her customer engagement and ability to provide excellent advice and effective solutions! Exceeded Expectations!
By Zach C.
I am a rookie so needed quite a bit of hand holding to complete the tax docs for 2025. Mira was a Pro. Very helpful and more importantly, very patient. Thanks!
By Mason G.