Excellent and attentive service
Excellent and attentive service
By Jonathan
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Excellent and attentive service
By Jonathan
Phenomenal team! Everyone is so helpful! Will be life long clients!
By Emily Y.
Alicea was very helpful and informative. She kept me on the line until everything was taken care of. She did a great job of helping me make the modifications to my documents that were needed.
By April F.
Everything is smooth and seamless. They are always ready to help clear up any confusion, and I am easily confused.
By RW
My question was answered quickly, accurately and politely.
By David J W.
Mira was kind and helpful. The team is consistently responsive and helpful anytime I can with questions or concerns.
By Jeff and Kayla S.
Great prompt professional service. I did not have to wait and all my issues regarding beneficiary and RMD were addressed and resolved adequately . Thanks
By Pamela S.
I had an amazing representative assist me this morning. She was patient with me. She helped me lock into my account and answered all my questions. I called and inquired about information on my account that I wasn't able to visible see; she also answered the question about regarding making a transfer. She knows Horizon Trust products, where to find the information, I requested. This is excellent customer service. A huge thank you to the young lady who assisted me.
By La Rissa F.